National Fleet Dispatch Lead - Overnight Shift

Cox Enterprises; Rhode Island; On-site; USD 65,000 - 85,000; Full time

Job summary

The National Coordinator role at Cox Fleet oversees nationwide dispatch operations, managing the lifecycle of fleet repairs and maintenance with cross-functional collaboration across internal partners, customers, and third-party vendors.

The overnight shifts run from 4:00 PM to 10:00 AM, with scheduling to be discussed during interviews. Overtime may be available based on demand, and the role includes mentoring teammates while upholding service quality standards.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field.
• Direct experience in dispatching, service scheduling, or logistics coordination is preferred.

Responsibilities

• Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial client request to repair-completion
• Ensure technicians receive all service events quickly, and request additional work when needed
• Re-assign previous events that were not completed during the first assignment
• Assess each service event and dispatch to achieve the best results for the client
• Assign work with an eye toward time-based KPIs
• Identify gaps in KPI performance, and work with local leaders to address those gaps
• Audit open work requests across multiple markets for compliance with daily-update requirements
• Monitor open events, track estimated arrival times, and communicate proactively with customers and leadership regarding delays or service concerns
• Communicate with all parties to ensure work is prioritized and completed, and that all parties remain fully informed on status along the way
• Obtain estimates and estimate approvals
• Serve as a point of contact for escalated service issues from customers, team members, and internal stakeholders
• Maintain positive customer relationships through clear, timely, and professional communication across all channels
• Apply sound judgment and diplomacy when navigating competing priorities across multiple markets
• Collaborate with internal partners to resolve multi-party service issues
• Provide process guidance and on-the-job coaching for less experienced dispatch team members
• Keep open-event backlogs clean with proper process adherence
• Contribute to continuous improvement of dispatching practices, workflows, and service quality standards
• Demonstrate professionalism as a senior member of the dispatch team
• Perform additional duties as assigned by the Dispatch Supervisor or leadership

Skills

Communication

Multitasking

Diplomacy

MS Office

Dispatch systems

Education

High School Diploma/GED and 5 years’ experience in related field

Tools

Fleet management systems

Job description

The National Coordinator role at Cox Fleet oversees nationwide dispatch operations, managing the lifecycle of fleet repairs and maintenance with cross-functional collaboration across internal partners, customers, and third-party vendors.

The overnight shifts run from 4:00 PM to 10:00 AM, with scheduling to be discussed during interviews. Overtime may be available based on demand, and the role includes mentoring teammates while upholding service quality standards.