Overnight National Fleet Dispatch Lead

Cox Enterprises; Belleville (MI); Sur place; USD 30 000 - 46 000; Plein temps

Avantages offerts par ce poste

Paid time off (6.67 hours/month)

Seven paid holidays per year

Bereavement leave / voting and jury or

Volunteer time off

Résumé du poste

Cox Enterprises operates a national dispatch coordination role within Cox Fleet, handling the full lifecycle of fleet repairs and maintenance across markets. The National Coordinator models best practices, supports junior staff, and upholds Cox Fleet standards for service quality and customer experience.

This is an overnight position with shifts from 4:00 PM to 10:00 AM. Overtime may be available; occasional extended hours could be required based on business needs.

Qualifications

• High School Diploma/GED and 5 years' experience in a dispatch, service scheduling, or logistics coordination role.
• Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics.

Responsabilités

• Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events.
• Ensure technicians receive all service events quickly and request additional work when needed.
• Re‑assign previous events that were not completed during the first assignment.
• Assess each service event and dispatch to achieve the best results for the client.
• Assign work with an eye toward time‑based KPIs.

Connaissances

Communication

Multitasking

Diplomacy

MS Office

Mathematics

Organization

Formation

HS Diploma/GED with 5 years experience in dispatch/logistics

Higher degree with 3+ years experience

Outils

Dispatch/Fleet software

Description du poste

Cox Enterprises operates a national dispatch coordination role within Cox Fleet, handling the full lifecycle of fleet repairs and maintenance across markets. The National Coordinator models best practices, supports junior staff, and upholds Cox Fleet standards for service quality and customer experience.

This is an overnight position with shifts from 4:00 PM to 10:00 AM. Overtime may be available; occasional extended hours could be required based on business needs.