Overnight National Fleet Dispatch Lead

Cox Enterprises; Fargo (ND); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Paid time off

7 paid holidays

Bereavement leave

Job summary

The National Coordinator at Cox Fleet oversees nationwide dispatch operations, coordinating repairs and maintenance across markets with technicians, customers, and third‑party vendors to ensure quality service and adherence to Cox Fleet standards.

This overnight role (4:00 PM–10:00 AM) may include overtime and cross‑market collaboration to meet customer expectations and timelines. It emphasizes professional judgment, teamwork, and continuous improvement.

Qualifications

• Proficient oral and written communication across levels.

Responsibilities

• Manage end-to-end lifecycle for preventive maintenance, towing, and emergency service events.
• Dispatch to technicians to optimize outcomes and meet KPI targets.
• Coordinate across markets and vendors to ensure timely service and customer updates.
• Document interactions and maintain accurate records in systems.

Skills

Communication

Multitasking

Diplomacy

Composure under pressure

MS Office

Math basics

Organization

Education

HS Diploma / GED

Job description

The National Coordinator at Cox Fleet oversees nationwide dispatch operations, coordinating repairs and maintenance across markets with technicians, customers, and third‑party vendors to ensure quality service and adherence to Cox Fleet standards.

This overnight role (4:00 PM–10:00 AM) may include overtime and cross‑market collaboration to meet customer expectations and timelines. It emphasizes professional judgment, teamwork, and continuous improvement.