National Fleet Dispatch Lead Overnight

Cox Enterprises; Georgia; On-site; USD 65,000 - 90,000; Full time

Job summary

Cox Enterprises through Cox Fleet seeks a National Coordinator to manage the full lifecycle of fleet repairs and maintenance across multiple markets. The role emphasizes professional judgment, industry knowledge, and cross-functional coordination with customers, internal teams, and third-party vendors.

It is an overnight shift, with discussions about specific schedules during interviews. Overtime opportunities may occur to meet business needs and maintain service quality.

Qualifications

• Proficient oral and written communication across levels.
• Ability to manage multiple concurrent service events and shifting priorities.
• Strong interpersonal and diplomacy skills for stakeholder management.

Responsibilities

• Coordinate end-to-end service events from client request to repair completion.
• Ensure technicians receive events promptly and reassign as needed.
• Monitor events, track ETA, and update customers and leadership on delays or service concerns.
• Provide coaching to junior dispatch team members and uphold service quality standards.

Skills

Oral and written communication

Multi-tasking

Problem solving

Diplomacy

Education

High School Diploma/GED and 5 years experience in related field

Tools

MS Office

Dispatch systems

Fleet management software

Job description

Cox Enterprises through Cox Fleet seeks a National Coordinator to manage the full lifecycle of fleet repairs and maintenance across multiple markets. The role emphasizes professional judgment, industry knowledge, and cross-functional coordination with customers, internal teams, and third-party vendors.

It is an overnight shift, with discussions about specific schedules during interviews. Overtime opportunities may occur to meet business needs and maintain service quality.