Overnight National Fleet Dispatch Lead

Cox Enterprises; North Dakota; Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Cox Enterprises is seeking a National Coordinator for Cox Fleet's dispatch operations to manage the full lifecycle of fleet repairs and maintenance across markets in the United States. The role demands professional judgment, industry knowledge, and the ability to coordinate with customers, internal partners, and third-party vendors.

This overnight position runs 4:00 PM to 10:00 AM with potential overtime based on business needs.

Qualifikationen

• High School Diploma/GED and 5 years’ experience in a related field (dispatching, service scheduling, or logistics coordination).
• Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics.

Aufgaben

• Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial client request to repair-completion.
• Ensure technicians receive all service events quickly, and request additional work when needed.
• Re-assign previous events that were not completed during the first assignment.
• Assess each service event and dispatch to achieve the best results for the client.
• Assign work with an eye toward time-based KPIs.
• Identify gaps in KPI performance, and work with local leaders to address those gaps.
• Audit open work requests across multiple markets for compliance with daily-update requirements.
• Monitor open events, track estimated arrival times, and communicate proactively with customers and leadership regarding delays or service concerns.

Kenntnisse

Communication

Multitasking

Diplomacy

Problem solving

MS Office

Ausbildung

HS Diploma / GED or higher

5 years in dispatch/logistics

Tools

Fleet software

Jobbeschreibung

Cox Enterprises is seeking a National Coordinator for Cox Fleet's dispatch operations to manage the full lifecycle of fleet repairs and maintenance across markets in the United States. The role demands professional judgment, industry knowledge, and the ability to coordinate with customers, internal partners, and third-party vendors.

This overnight position runs 4:00 PM to 10:00 AM with potential overtime based on business needs.