National Client Support & Sales Specialist

Herc Rentals Inc.; Houston (TX); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) plan with company match

Paid Time Off

Job summary

Herc Rentals Inc. is seeking a Central Support Specialist to serve national and strategic clients in a dynamic multi-channel environment. You will manage rental processes, quotes, contracts and invoicing with a focus on accuracy and prompt service.

You will build strong client relationships to drive revenue growth, respond to inquiries quickly, and document interactions in Salesforce while meeting KPIs and SLAs.

Qualifications

• Minimum of 1 year in customer service or sales.
• Familiarity with CRM tools such as Salesforce is essential.
• High school diploma or GED required; bachelor's/associate degree or equivalent experience preferred.

Responsibilities

• Gain understanding about Herc Rentals' rental equipment offerings and applications to better serve customers' needs.
• Handle and respond to all incoming inquiries promptly, consistently, and with high quality.
• Record all customer interactions in Herc CRM (Salesforce.com).
• Develop and sustain effective relationships with each customer to drive revenue growth, retention, and call positioning.
• Increase additional revenue by upselling and cross-selling solutions while delivering top-notch customer service and experience.
• Participate in departmental enhancements aimed at improving current processes and procedures.
• Achieve individual and team objectives, including KPIs and SLAs for response time, quality, retention, and revenue growth.
• Adhere to the attendance policy and scheduled hours.

Skills

Typing speed 30 wpm

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Teams

Customer service

Sales

Flexibility

Self-driven

Communication

Education

High school diploma or GED

Bachelor's / Associate degree or equivalent experience preferred

Tools

Salesforce

Job description

Herc Rentals Inc. is seeking a Central Support Specialist to serve national and strategic clients in a dynamic multi-channel environment. You will manage rental processes, quotes, contracts and invoicing with a focus on accuracy and prompt service.

You will build strong client relationships to drive revenue growth, respond to inquiries quickly, and document interactions in Salesforce while meeting KPIs and SLAs.