National Accounts Strategy & Solutions Lead

Husqvarnagroup; Olathe (KS); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Health insurance

401(k) matching

Employee discount

Education assistance

Parental leave

Paid holidays

Paid time off

Descripción de la vacante

Husqvarna Construction in Olathe, KS is seeking an Account Specialist for National Accounts to manage the full order journey, analyze insights, and drive continuous improvement with national customers. You will build trusted partnerships, coordinate improvement plans, and ensure a consistent, effective customer experience.

This role requires coordinating with Customer Solutions, presenting scorecards, and guiding process changes while traveling up to 15% for strategy meetings and reviews.

Formación

• Experience facilitating customer business reviews or presenting operational performance and scorecard results.
• Experience developing process documentation, standard work, training materials, or continuous improvement recommendations.
• Working knowledge of distribution, order-to-cash, supply chain, or business-to-business customer support processes.

Responsabilidades

• Serve as the primary Customer Solutions liaison for assigned large national accounts, supporting effective communication and alignment between customers and internal stakeholders.
• Prepare for and participate in customer business reviews, scorecard discussions, and strategy meetings; clearly present performance insights, process guidance, risks, and improvement plans.
• Balance the needs of the customer with operational requirements and company policies, using professional judgment to recommend sustainable solutions.
• Educate customers and internal teams on National Account processes, service expectations, available support channels, and process changes.

Conocimientos

Customer relationship

Business reviews

Process documentation

Supply chain knowledge

CRM awareness

Educación

Bachelor's degree or equivalent experience

3+ years in account support

Herramientas

Sales CRM platforms

Descripción del empleo

Husqvarna Construction in Olathe, KS is seeking an Account Specialist for National Accounts to manage the full order journey, analyze insights, and drive continuous improvement with national customers. You will build trusted partnerships, coordinate improvement plans, and ensure a consistent, effective customer experience.

This role requires coordinating with Customer Solutions, presenting scorecards, and guiding process changes while traveling up to 15% for strategy meetings and reviews.