Senior Account Specialist

Husqvarna Construction Products North America, Inc.; Olathe (KS); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision insurance at/fi

401(k) with matching

Employee purchase discount on Husqvara

Education assistance program

Paid parental leave

11 paid holidays

Paid vacation and sick time

Job summary

Husqvarna Construction in Olathe, KS seeks an Account Specialist – National Accounts to connect national accounts with the Customer Solutions team, manage the full order journey, and drive improvements through insights and collaboration.

You will build trusted relationships, lead business reviews, and coordinate cross-functional actions to ensure a consistent, effective customer experience.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years in account support, customer service, customer solutions, sales operations, order management, or a related function.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics, SAP CRM, or similar systems is preferred.

Responsibilities

• Build trusted customer partnerships and serve as the primary Customer Solutions liaison for assigned large national accounts.
• Prepare for and participate in customer business reviews, scorecard discussions, and strategy meetings; present performance insights, process guidance, risks, and improvement plans.
• Balance the needs of the customer with operational requirements and company policies, using professional judgment to recommend sustainable solutions.
• Educate customers and internal teams on National Account processes, service expectations, channels, and changes.
• Drive operational excellence and issue resolution; review order flow and implement best practices and standard work.
• Partner with Customer Solutions leaders and cross-functional teams to coordinate issue resolution and monitor actions.
• Identify and elevate service risks and resolve routine to moderately complex account issues.
• Turn insights into continuous improvement by analyzing trends and summarizing actionable recommendations.

Skills

Customer reviews facilitation

Process documentation

CRM familiarity

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

SAP CRM

Job description

Last date to apply: We are continuously accepting applications Account Specialist – National Accounts Turn customer insights into stronger service, smarter processes, and lasting partnerships. Ready to make a visible impact for some of our largest customers? As an Account Specialist – National Accounts for Husqvarna Construction in Olathe, KS, you’ll be the strategic link between designated national accounts and our Customer Solutions team. You’ll follow the full order journey, uncover service trends and opportunities, and turn insights into scalable best practices. Along the way, you’ll build trusted relationships, bring scorecard results to life, coordinate improvement plans, and help customers and internal partners create a more consistent, effective experience.

What We Offer

• Competitive compensation
• Benefits, including medical, dental, and vision insurance at date of hire
• A 401(k) with matching and no vesting
• An employee purchase discount on Husqvarna products
• An education assistance program
• Paid parental leave
• Eleven (11) paid holidays
• Paid vacation and sick time

What You’ll Do

• Build Trusted Customer Partnerships
• Serve as the primary Customer Solutions liaison for assigned large national accounts, supporting effective communication and alignment between customers and internal stakeholders. Prepare for and participate in customer business reviews, scorecard discussions, and strategy meetings; clearly present performance insights, process guidance, risks, and improvement plans.
• Balance the needs of the customer with operational requirements and company policies, using professional judgment to recommend sustainable solutions.
• Educate customers and internal teams on National Account processes, service expectations, available support channels, and process changes.
• Drive Operational Excellence & Issue Resolution Review order flow from entry through fulfillment and bring resolution to recurring issues, service gaps, root causes, and improvement opportunities. Document, coordinate and implement best practices, standard work, and account-specific support procedures that improve consistency, accuracy, and responsiveness.
• Partner with Customer Solutions leaders and cross-functional teams to coordinate issue resolution, clarify ownership, remove barriers, and monitor agreed-upon actions.
• Identify and elevate service risks while independently resolving routine and moderately complex account issues within established authority.
• Turn Insights into Continuous Improvement Analyze account trends, operational data, scorecard ratings, and customer feedback; summarize findings and recommend practical, measurable actions. Maintain account action plans, meeting notes, decisions, and follow-up commitments; track progress and communicate status to appropriate stakeholders.
• Perform other related duties and special projects as assigned.
• Support continuous improvement initiatives that strengthen the national account experience and increase the effectiveness of Customer Solutions.

What You Bring

• Experience facilitating customer business reviews or presenting operational performance and scorecard results.
• Experience developing process documentation, standard work, training materials, or continuous improvement recommendations.
• Working knowledge of distribution, order-to-cash, supply chain, or business-to-business customer support processes.
• Connects account needs, operational realities, and long-term service objectives when recommending solutions.
• Interprets scorecards, order-flow information, customer feedback, and service trends to identify root causes and priorities.
• Builds trust, understands customer expectations, coordinates actions, and maintains productive relationships.

Education & Experience

Bachelor’s degree or equivalent experience required. At least three years’ experience in account support, customer service, customer solutions, sales operations, order management, or a related business function. Demonstrated experience analyzing information, identifying patterns, and converting findings into clear recommendations and action plans. Experience working within a CRM platform such as Salesforce, Microsoft Dynamics, SAP CRM, or similar systems is preferred.

Work Environment & Schedule

Office-based.

Normal office environment

Working hours are Monday through Friday 7:30AM to 4:30PM

Heavy PC and phone usage

Ability to travel occasionally (less than 15%) for customer strategy meetings or other business needs.

Why Join Husqvarna Construction?

Do work that customers notice. At Husqvarna Construction, you’ll help shape the customer experience while collaborating with a team that values expertise, innovation, and continuous improvement. If you enjoy solving problems, building relationships, and turning ideas into results, this could be the opportunity for you.to grow customer partnerships and improve the way work gets done?

Equal Employment Opportunity

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together.

Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today, our innovation drives us forward toward a sustainable future, turning opportunities into value for our customers. Our goal is market leadership, grounded in a vision to shape our industry and make a meaningful impact.

Our Culture

Our culture is the fuel that drives us to achieve our goals, built on three culture themes: Bold: We push boundaries, take risks, and act decisively, stepping outside our comfort zones to explore new opportunities. Dedicated: We’re driven by our passion to shape great experiences - and we’ve got the dedication to follow through. Care: We put people first – our customers, our team and future generations. Care is what connects us, spurs our growth and our ability to win together. Together, these values empower us to lead, adapt, and grow as a team.