Senior Account Specialist

Husqvarna Group; Olathe (KS); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance (medical, dental, and

401(k) with matching

Employee purchase discount

Education assistance

Parental leave

11 paid holidays

Paid vacation and sick time

Job summary

Husqvarna Construction in Olathe, KS is seeking an Account Specialist – National Accounts to bridge national accounts with our Customer Solutions team and drive the full order journey. You will uncover service trends, present scorecard insights, and coordinate improvement plans to enhance the customer experience.

Responsibilities include building trusted partnerships, leading business reviews, and turning insights into scalable, actionable improvements across internal teams.

Qualifications

• Bachelor’s degree or equivalent experience required.
• At least three years’ experience in account support, customer service, customer solutions, sales operations, order management, or a related business function.
• Experience analyzing information, identifying patterns, and converting findings into clear recommendations and action plans.
• Experience working within a CRM platform such as Salesforce, Microsoft Dynamics, SAP CRM, or similar systems is preferred.

Responsibilities

• Build trusted partnerships with designated national accounts.
• Serve as primary liaison between national accounts and Customer Solutions for effective communication between customers and internal teams.
• Prepare for and participate in customer business reviews, scorecard discussions, and strategy meetings; present performance insights and improvement plans.
• Balance customer needs with operational requirements and company policies; recommend sustainable solutions.
• Educate customers and internal teams on National Account processes, service expectations, and available support channels.

Skills

Customer relationship management

Process documentation

CRM familiarity

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Dynamics

SAP CRM

Job description

Last date to apply: We are continuously accepting applications

Last date to apply: We are continuously accepting applications

Account Specialist – National Accounts

Turn customer insights into stronger service, smarter processes, and lasting partnerships.

Ready to make a visible impact for some of our largest customers? As an Account Specialist – National Accounts for Husqvarna Construction in Olathe, KS, you’ll be the strategic link between designated national accounts and our Customer Solutions team. You’ll follow the full order journey, uncover service trends and opportunities, and turn insights into scalable best practices. Along the way, you’ll build trusted relationships, bring scorecard results to life, coordinate improvement plans, and help customers and internal partners create a more consistent, effective experience.

What We Offer

• Competitive compensation
• Benefits, including medical, dental, and vision insurance at date of hire
• A 401(k) with matching and no vesting
• An employee purchase discount on Husqvarna products
• An education assistance program
• Paid parental leave
• Eleven (11) paid holidays
• Paid vacation and sick time

What You’ll Do

• Build Trusted Customer Partnerships
• Serve as the primary Customer Solutions liaison for assigned large national accounts, supporting effective communication and alignment between customers and internal stakeholders.
• Prepare for and participate in customer business reviews, scorecard discussions, and strategy meetings; clearly present performance insights, process guidance, risks, and improvement plans.
• Balance the needs of the customer with operational requirements and company policies, using professional judgment to recommend sustainable solutions.
• Educate customers and internal teams on National Account processes, service expectations, available support channels, and process changes.

Drive Operational Excellence & Issue Resolution

• Review order flow from entry through fulfillment and bring resolution to recurring issues, service gaps, root causes, and improvement opportunities.
• Document, coordinate and implement best practices, standard work, account-specific support procedures that improve consistency, accuracy, and responsiveness.
• Partner with Customer Solutions leaders and cross-functional teams to coordinate issue resolution, clarify ownership, remove barriers, and monitor agreed-upon actions.
• Identify and elevate service risks while independently resolving routine and moderately complex account issues within established authority.

Turn Insights into Continuous Improvement

• Analyze account trends, operational data, scorecard ratings, and customer feedback; summarize findings and recommend practical, measurable actions.
• Maintain account action plans, meeting notes, decisions, and follow-up commitments; track progress and communicate status to appropriate stakeholders.
• Perform other related duties and special projects as assigned.
• Support continuous improvement initiatives that strengthen the national account experience and increase the effectiveness of Customer Solutions

What You Bring

• Experience facilitating customer business reviews or presenting operational performance and scorecard results.
• Experience developing process documentation, standard work, training materials, or continuous improvement recommendations.
• Working knowledge of distribution, order-to-cash, supply chain, or business-to-business customer support processes.
• Connects account needs, operational realities, and long-term service objectives when recommending solutions.
• Interprets scorecards, order-flow information, customer feedback, and service trends to identify root causes and priorities.
• Builds trust, understands customer expectations, coordinates actions, and maintains productive relationships.

Education & Experience

• Bachelor’s degree or equivalent experience required.
• At least three years’ experience in account support, customer service, customer solutions, sales operations, order management, or a related business function.
• Demonstrated experience analyzing information, identifying patterns, and converting findings into clear recommendations and action plans.
• Experience working within a CRM platform such as Salesforce, Microsoft Dynamics, SAP CRM, or similar systems is preferred.

Work Environment & Schedule

• Office-based. Normal office environment
• Working hours are Monday through Friday 7:30AM to 4:30PM
• Heavy PC and phone usage
• Ability to travel occasionally (less than 15%) for customer strategy meetings or other business needs.

Why Join Husqvarna Construction?

Do work that customers notice. At Husqvarna Construction, you’ll help shape the customer experience while collaborating with a team that values expertise, innovation, and continuous improvement. If you enjoy solving problems, building relationships, and turning ideas into results, this could be the opportunity for you.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.