Senior Account Specialist

Husqvarnagroup; Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

401(k) matching

Employee discount

Education assistance

Parental leave

Paid holidays

Paid time off

Job summary

Husqvarna Construction in Olathe, KS is seeking an Account Specialist for National Accounts to manage the full order journey, analyze insights, and drive continuous improvement with national customers. You will build trusted partnerships, coordinate improvement plans, and ensure a consistent, effective customer experience.

This role requires coordinating with Customer Solutions, presenting scorecards, and guiding process changes while traveling up to 15% for strategy meetings and reviews.

Qualifications

• Experience facilitating customer business reviews or presenting operational performance and scorecard results.
• Experience developing process documentation, standard work, training materials, or continuous improvement recommendations.
• Working knowledge of distribution, order-to-cash, supply chain, or business-to-business customer support processes.

Responsibilities

• Serve as the primary Customer Solutions liaison for assigned large national accounts, supporting effective communication and alignment between customers and internal stakeholders.
• Prepare for and participate in customer business reviews, scorecard discussions, and strategy meetings; clearly present performance insights, process guidance, risks, and improvement plans.
• Balance the needs of the customer with operational requirements and company policies, using professional judgment to recommend sustainable solutions.
• Educate customers and internal teams on National Account processes, service expectations, available support channels, and process changes.

Skills

Customer relationship

Business reviews

Process documentation

Supply chain knowledge

CRM awareness

Education

Bachelor's degree or equivalent experience

3+ years in account support

Tools

Sales CRM platforms

Job description

Account Specialist - National Accounts

Turn customer insights into stronger service, smarter processes, and lasting partnerships.

Ready to make a visible impact for some of our largest customers? As an Account Specialist - National Accounts for Husqvarna Construction in Olathe, KS , you'll be the strategic link between designated national accounts and our Customer Solutions team. You'll follow the full order journey, uncover service trends and opportunities, and turn insights into scalable best practices. Along the way, you'll build trusted relationships, bring scorecard results to life, coordinate improvement plans, and help customers and internal partners create a more consistent, effective experience.

What We Offer

• Competitive compensation
• Benefits, including medical, dental, and vision insurance at date of hire
• A 401(k) with matching and no vesting
• An employee purchase discount on Husqvarna products
• An education assistance program
• Paid parental leave
• Eleven (11) paid holidays
• Paid vacation and sick time

What You'll Do

Build Trusted Customer Partnerships

• Serve as the primary Customer Solutions liaison for assigned large national accounts, supporting effective communication and alignment between customers and internal stakeholders.
• Prepare for and participate in customer business reviews, scorecard discussions, and strategy meetings; clearly present performance insights, process guidance, risks, and improvement plans.
• Balance the needs of the customer with operational requirements and company policies, using professional judgment to recommend sustainable solutions.
• Educate customers and internal teams on National Account processes, service expectations, available support channels, and process changes.

Drive Operational Excellence & Issue Resolution

• Review order flow from entry through fulfillment and bring resolution to recurring issues, service gaps, root causes, and improvement opportunities.
• Document, coordinate and implement best practices, standard work, and account-specific support procedures that improve consistency, accuracy, and responsiveness.
• Partner with Customer Solutions leaders and cross-functional teams to coordinate issue resolution, clarify ownership, remove barriers, and monitor agreed-upon actions.
• Identify and escalation service risks while independently resolving routine and moderately complex account issues within established authority.

Turn Insights into Continuous Improvement

• Analyze account trends, operational data, scorecard ratings, and customer feedback; summarize findings and recommend practical, measurable actions.
• Maintain account action plans, meeting notes, decisions, and follow-up commitments; track progress and communicate status to appropriate stakeholders.
• Perform other related duties and special projects as assigned.
• Support continuous improvement initiatives that strengthen the national account experience and increase the effectiveness of Customer Solutions

What You Bring

• Experience facilitating customer business reviews or presenting operational performance and scorecard results.
• Experience developing process documentation, standard work, training materials, or continuous improvement recommendations.
• Working knowledge of distribution, order-to-cash, supply chain, or business-to-business customer support processes.
• Connects account needs, operational realities, and long-term service objectives when recommending solutions.
• Interprets scorecards, order-flow information, customer feedback, and service trends to identify root causes and priorities.
• Builds trust, understands customer expectations, coordinates actions, and maintains productive relationships.

Education & Experience

• Bachelor's degree or equivalent experience required.
• At least three years' experience in account support, customer service, customer solutions, sales operations, order management, or a related business function.
• Demonstrated experience analyzing information, identifying patterns, and converting findings into clear recommendations and action plans.
• Experience working within a CRM platform such as Salesforce, Microsoft Dynamics, SAP CRM, or similar systems is preferred.

Work Environment & Schedule

• Office-based. Normal office environment
• Working hours are Monday through Friday 7:30AM to 4:30PM
• Heavy PC and phone usage
• Ability to travel occasionally (<15%) for customer strategy meetings or other business needs.

Why Join Husqvarna Construction?

Do work that customers notice. At Husqvarna Construction, you'll help shape the customer experience while collaborating with a team that values expertise, innovation, and continuous improvement. If you enjoy solving problems, building relationships, and turning ideas into results, this could be the opportunity for you. to grow customer partnerships and improve the way work gets done?

Husqvarna is an Equal Employment Opportunity employer committed to providing equal o