National Accounts Growth & Retention Lead

Five Star Franchising LLC; Springville (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Disability Insurance

Life Insurance

Generous Paid Time Off

Performance-based incentives

Job summary

Bio-One Inc. in Springville, UT seeks a National Accounts Program Manager to own a portfolio of national accounts, build trusted partnerships, and ensure service excellence across our franchise network.

You will be the escalation point for the call center and clients, collaborate with the Director of Sales on renewals and contracts, and use HubSpot with field service tools to monitor performance and drive retention.

Qualifications

• 3–5 years in account or program management.
• Experience growing large or complex accounts.
• Strong communication and presentation skills.
• Experience as escalation point or handling sensitive situations.
• Highly organized with multi-account management.
• Proficiency with HubSpot CRM; experience with field service software is a plus.
• Analytical mindset to use data for decisions.
• Collaborative cross-department teamwork.

Responsibilities

• Own a portfolio of national accounts and build long-term partnerships.
• Develop and execute account plans for retention and growth.
• Act as escalation point for call center and customers.
• Coordinate with Director of Sales on renewals and contract management.
• Use HubSpot and management software to track KPIs and surface insights.
• Lead business reviews with clients and gather feedback on goals.
• Identify at-risk accounts and implement retention strategies.
• Work cross-functionally with operations and franchise partners.
• Represent Bio-One at events with light travel.

Skills

Account management

Client relationship building

Communication skills

Problem solving

Data-driven decisions

Cross-functional collaboration

Tools

HubSpot CRM

Job management software

Job description

Bio-One Inc. in Springville, UT seeks a National Accounts Program Manager to own a portfolio of national accounts, build trusted partnerships, and ensure service excellence across our franchise network.

You will be the escalation point for the call center and clients, collaborate with the Director of Sales on renewals and contracts, and use HubSpot with field service tools to monitor performance and drive retention.