Strategic National Accounts Growth Manager

Five Star Franchising; Springville (UT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Competitive salary with incentives

Job summary

Bio-One Inc. is seeking a National Accounts Program Manager to own a portfolio of national accounts, build deep partnerships, ensure exceptional service delivery, and drive long-term retention and growth.

You will serve as the escalation point for our call center and customers, and work closely with the Director of Sales on renewals and contract management, collaborating across operations and franchise partners to ensure seamless service delivery. Light travel may be required.

Qualifications

• 3–5 years in account management, program management, or related client-facing role.
• Demonstrated success managing and growing large or complex accounts.
• Strong communication and presentation skills for executive stakeholders.
• Experience as escalation point or handling sensitive customer situations.
• Highly organized with ability to manage multiple accounts and priorities.
• Analytical mindset using data to drive decisions.

Responsibilities

• Serve as the primary relationship owner for a portfolio of national accounts, building trust with stakeholders.
• Develop and execute account plans that drive retention, expansion, and satisfaction.
• Act as escalation point for call center and customers, resolving complex issues with professionalism.
• Partner with Director of Sales on contract renewals, pricing negotiations, and legal coordination.
• Use HubSpot and job management software to track KPIs and surface insights.
• Lead regular business reviews with clients to align on goals and gather feedback.
• Proactively identify at‑risk accounts and implement retention strategies.
• Work cross-functionally with operations and franchise partners to ensure service delivery.
• Represent Bio‑One at customer events and industry functions (light travel).

Skills

Account management

Program management

Communication skills

Presentation skills

Escalation handling

Organizational skills

Data-driven

Cross-functional collaboration

Tools

HubSpot CRM

Job management software

Job description

Bio-One Inc. is seeking a National Accounts Program Manager to own a portfolio of national accounts, build deep partnerships, ensure exceptional service delivery, and drive long-term retention and growth.

You will serve as the escalation point for our call center and customers, and work closely with the Director of Sales on renewals and contract management, collaborating across operations and franchise partners to ensure seamless service delivery. Light travel may be required.