Strategic National Accounts Manager

Five Star Franchising, L.L.C.; Springville (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

Bio-One Inc. is seeking a National Accounts Program Manager to own a portfolio of national accounts, build trusted partnerships, ensure exceptional service delivery, and drive long-term retention and growth.

You’ll serve as the escalation point for the call center and customers, working with the Director of Sales on renewals and contract management. You will use HubSpot and job management software to track KPIs, monitor account health, lead regular business reviews, and surface insights for

Qualifications

• 3–5 years of experience in account management, program management, or a related client‑facing role.
• Demonstrated success managing and growing large or complex accounts.
• Strong communication and presentation skills with the ability to engage both frontline contacts and executive stakeholders.
• Experience serving as an escalation point or handling sensitive customer situations with professionalism.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Proficiency with HubSpot CRM; experience with job management or field service software is a plus.
• Analytical mindset — comfortable using data to tell a story and drive decisions.
• Collaborative team player who can work effectively across departments and with franchise partners.

Responsibilities

• Serve as the primary relationship owner for a portfolio of national accounts, building trust and long-term partnerships with key stakeholders.
• Develop and execute account plans that drive retention, expansion, and customer satisfaction.
• Act as the primary escalation point of contact for both the call center and customers, resolving complex issues with urgency, professionalism, and care.
• Partner with the Director of Sales on contract renewals, pricing negotiations, and legal coordination to protect and grow account value.
• Use HubSpot and job management software to track KPIs, monitor account health, manage workflows, and surface insights to leadership.
• Lead regular business reviews with clients to present performance metrics, gather feedback, and align on goals.
• Proactively identify at-risk accounts and implement retention strategies before issues escalated.
• Work cross-functionally with operations, franchise partners, and field teams to ensure seamless service delivery.
• Represent Bio-One at customer events and industry functions as needed (light travel required)

Skills

Account management

Communication

Presentation

Analytical mindset

Collaborative

Tools

HubSpot CRM

Job description

Bio-One Inc. is seeking a National Accounts Program Manager to own a portfolio of national accounts, build trusted partnerships, ensure exceptional service delivery, and drive long-term retention and growth.

You’ll serve as the escalation point for the call center and customers, working with the Director of Sales on renewals and contract management. You will use HubSpot and job management software to track KPIs, monitor account health, lead regular business reviews, and surface insights for