National Accounts Client Success Manager

Compass Group USA; Katy (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Canteen, a part of Compass Group USA, seeks a Customer Service Manager to sustain and expand a national accounts portfolio. You will drive client satisfaction, retention, and operational excellence while coordinating with CDC and internal teams to meet client needs.

The role requires 4+ years in account management or customer service, a Bachelor’s degree or equivalent, and willingness to travel up to 45%. Excellent communication and negotiation skills will be essential for success.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 4+ years of experience in account management or customer service.
• Ability to prepare, analyze, and present business reviews.
• Excellent interpersonal skills for complex negotiations and strong client relationships.
• Proven success in business growth and retention.
• Ability to prioritize, multitask, and adapt in an agile environment.
• Willingness to travel locally 35-45%.

Responsibilities

• Maintain and expand a portfolio of key National accounts.
• Support strategic initiatives to enhance client satisfaction and retention.
• Build trust and provide solutions-focused service to clients.
• Lead ongoing projects with timelines and goals.
• Identify at-risk accounts and mitigate churn.
• Serve as main client contact between client team and internal teams.

Skills

Client relationship

Negotiation

Business reviews

Multitasking & prioritization

Adaptability to technology

Travel locally

Education

Bachelor's degree or equivalent experience

Job description

Canteen, a part of Compass Group USA, seeks a Customer Service Manager to sustain and expand a national accounts portfolio. You will drive client satisfaction, retention, and operational excellence while coordinating with CDC and internal teams to meet client needs.

The role requires 4+ years in account management or customer service, a Bachelor’s degree or equivalent, and willingness to travel up to 45%. Excellent communication and negotiation skills will be essential for success.