CUSTOMER SERVICE MANAGER

Compass Group USA; Katy (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Canteen, a part of Compass Group USA, seeks a Customer Service Manager to sustain and expand a national accounts portfolio. You will drive client satisfaction, retention, and operational excellence while coordinating with CDC and internal teams to meet client needs.

The role requires 4+ years in account management or customer service, a Bachelor’s degree or equivalent, and willingness to travel up to 45%. Excellent communication and negotiation skills will be essential for success.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 4+ years of experience in account management or customer service.
• Ability to prepare, analyze, and present business reviews.
• Excellent interpersonal skills for complex negotiations and strong client relationships.
• Proven success in business growth and retention.
• Ability to prioritize, multitask, and adapt in an agile environment.
• Willingness to travel locally 35-45%.

Responsibilities

• Maintain and expand a portfolio of key National accounts.
• Support strategic initiatives to enhance client satisfaction and retention.
• Build trust and provide solutions-focused service to clients.
• Lead ongoing projects with timelines and goals.
• Identify at-risk accounts and mitigate churn.
• Serve as main client contact between client team and internal teams.

Skills

Client relationship

Negotiation

Business reviews

Multitasking & prioritization

Adaptability to technology

Travel locally

Education

Bachelor's degree or equivalent experience

Job description

Position Title: CUSTOMER SERVICE MANAGER

Location: 200 Broadway, Garden City Park, NY 11040

Salary: $60,000 - $65,000

Other Forms of Compensation: None

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Customer Service Manager is responsible for maintaining and expanding a portfolio of key National accounts. This role supports departmental strategic initiatives aimed at enhancing client satisfaction, improving retention, and driving operational excellence. Success in this position requires the ability to build trust and approach each account with a positive, solutions-oriented mindset.

Key Responsibilities

Client Strategy

• Ensure high client satisfaction and retention rates by proactively managing client relationships, conducting regular business reviews, and timely resolution of client concerns
• Develop and maintain strategic account plans tailored to meet client objectives
• Build and sustain trusted advisor relationships with key stakeholders
• Act as the main point of contact between the client team and internal teams (CDC and Canteen) to ensure client needs are addressed efficiently and effectively
• Lead and manage ongoing projects, ensuring timelines and goals are met
• Identify at-risk accounts and develop strategies to mitigate churn

Preferred Qualifications

• Bachelor's degree or equivalent experience
• 4+ years of experience in account management and/or customer service
• Demonstrated ability to prepare, analyze, and present business reviews
• Excellent interpersonal skills to navigate complex negotiations and maintain strong client relationships
• Proven success in business growth and retention
• Adept at resolving high-level client issues
• Ability to prioritize, multitask, and adapt in an agile environment
• Adapt easily to new and proprietary technologies
• Willingness to travel locally (~35-45%)

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1582466

Canteen

Brandy Wilson