Strategic Accounts Manager - National Client Success

Canteen North America; Katy (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Canteen is seeking a Customer Service Manager to oversee a portfolio of national accounts from its New York area operations. You will guide client relationships, drive retention, and lead projects with cross-functional teams to deliver exceptional service.

The role requires a Bachelor's degree and 4+ years in account management or customer service, plus strong presentation skills and a proven ability to grow business with key clients. Travel up to 45% is expected.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 4+ years in account management and/or customer service.
• Experience preparing, analyzing, and presenting business reviews.
• Strong interpersonal skills for complex negotiations and client relationships.
• Proven track record in business growth and retention.
• Ability to handle high-level client issues and prioritize work.

Responsibilities

• Manage a portfolio of national accounts and drive client satisfaction.
• Lead strategic account plans aligned with client objectives.
• Maintain trusted advisor relationships with stakeholders.
• Serve as main client contact between client teams and internal groups.
• Lead ongoing projects with timelines and goals in view.
• Identify at-risk accounts and mitigate churn strategies.

Skills

Account management

Customer service

Business reviews

Relationship management

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

Canteen is seeking a Customer Service Manager to oversee a portfolio of national accounts from its New York area operations. You will guide client relationships, drive retention, and lead projects with cross-functional teams to deliver exceptional service.

The role requires a Bachelor's degree and 4+ years in account management or customer service, plus strong presentation skills and a proven ability to grow business with key clients. Travel up to 45% is expected.