Account Coordinator – National Accounts & Projects

Compass Group USA; Minneapolis (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free office coffee

Pantry & snacks

Sporting event tickets

Paid time off

Wellness programs

Job summary

Canteen One, the national account management arm of Compass Group USA, is seeking an Account Coordinator to support Client Managers with projects and escalated service calls for Fortune 500 clients on a national basis.

This role offers growth opportunities, exposure to large accounts, and work with a diverse team. Responsibilities include coordinating schedules, running reports, and ensuring service levels.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• With a Bachelor’s degree, six months of equivalent advanced customer service experience is required.
• With a high school diploma, three years of equivalent advanced customer service experience is required.
• Excellent interpersonal communications skills required.
• Proficient with Microsoft Word and Outlook.
• Intermediate Microsoft Excel experience required – not just data entry.
• Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred.

Responsibilities

• First level escalation for unresolved client issues.
• Resolve installation delays, service problems, pricing issues.
• Resolve disputes between client locations and vendors.
• Manage projects, such as new store openings and client rollouts.
• Communicate the client’s expectations to operations and customer service.
• Determine internal resource requirements of projects.
• Establish and communicate a usable schedule.
• Provide project status reports to Client Managers and other team members.
• Support activities for Client Manager’s clients, such as: service issues, product ordering, adding catalog items, ongoing client requests and questions.
• Manage assigned lower-volume clients and build client relationships.
• Run reports to verify information and system setup.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Canteen One, the national account management arm of Compass Group USA, is seeking an Account Coordinator to support Client Managers with projects and escalated service calls for Fortune 500 clients on a national basis.

This role offers growth opportunities, exposure to large accounts, and work with a diverse team. Responsibilities include coordinating schedules, running reports, and ensuring service levels.