National Accounts Client Services Lead

MetLife; Kansas City (MO); On-site; USD 65,000 - 80,000; Full time

Job summary

MetLife in the United States seeks a Client Services Consultant II to deliver exceptional client experience as a liaison between clients and internal teams. You will support National Accounts across the South CU, handling account management, project coordination, implementation, and day‑to‑day service.

The role involves presenting to clients, travel as needed, building strong customer and internal relationships, and collaborating with claims, underwriting, finance, sales, and service teams.

Qualifications

• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook, OneNote) and willingness to explore AI applications in this role.
• Excellent organizational skills and a strong customer-service orientation.
• Demonstrated ownership mindset and tenacity in handling client requests.

Responsibilities

• Lead your National Account book of business with excellence.
• Create dynamic relationships and moving presentations.
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day‑to‑day responsibilities.
• Develop strong customer relationships, and even stronger internal relationships.
• Coordinate yearly stewardships, customer visits, and project manage complex solutions.

Skills

Microsoft Office

Organizational skills

Service mindset

Tenacity

People skills

Ownership mindset

AI curiosity

Education

High School Diploma

Bachelor’s degree

Job description

MetLife in the United States seeks a Client Services Consultant II to deliver exceptional client experience as a liaison between clients and internal teams. You will support National Accounts across the South CU, handling account management, project coordination, implementation, and day‑to‑day service.

The role involves presenting to clients, travel as needed, building strong customer and internal relationships, and collaborating with claims, underwriting, finance, sales, and service teams.