National Accounts Advocate — Onboarding & Support (LA)

Lennox International

Los Angeles (CA)

On-site

USD 63,000 - 83,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

Birthing leave (8 weeks)

Bonding leave (2 weeks)

Life insurance

Disability insurance

Paid time off (12 days)

Well-being days (2)

Volunteer day (1)

Paid holidays (12)

Floating holidays (3)

Job summary

Lennox International is seeking an Enterprise National Account Advocate to provide on-site and remote support for strategic National Account customers, driving flawless execution of programs from onboarding through ongoing support. You will manage orders, inventory, warranties, returns, disputes, and coordinate training with internal teams and customers.

The role emphasizes strong relationship management, problem-solving, and multi-channel communication in a fast-paced environment.

Qualifications

Associate's Degree required; Bachelor's Degree preferred.
2+ years of customer service, account management, branch operations, implementation, sales support, or related experience.
Experience supporting National Accounts, customer onboarding, implementation projects, or complex customer environments preferred.

Responsibilities

Serve as a primary point of contact for assigned National Account customers, providing professional support through in-person interactions, phone, and email communications.
Coordinate customer onboarding activities to ensure successful implementation and adoption of National Account programs.
Manage customer orders, inventory inquiries, warranty claims, returns, and dispute resolution requests.
Proactively identify and resolve customer issues, escalating concerns appropriately to ensure timely and effective resolution.
Provide deployment and implementation support for new customer programs, products, and initiatives.
Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
Develop and maintain strong relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
Collaborate with internal teams to ensure customer expectations, service level commitments, and implementation milestones are achieved.
Monitor account activity and implementation progress to ensure execution quality and customer satisfaction.
Support process improvements and identify opportunities to enhance the customer experience and operational efficiency.
Maintain accurate records and documentation related to customer interactions, account activity, and program implementation.