Strategic National Account Advocate

Lennox; Los Angeles (CA); Híbrido; USD 63.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability

Descripción de la vacante

Lennox seeks an Enterprise National Account Advocate to support strategic National Account customers both onsite and remotely. The role encompasses onboarding, inventory management, order support, warranty and returns processing, and dispute resolution.

You will collaborate with multiple teams to ensure service levels, milestones, and customer satisfaction. A Bachelor's degree is preferred, with 2+ years in customer service or account management, and a willingness to travel up to 50% in the Los

Formación

• Associate's Degree required; Bachelor's Degree preferred.
• 2+ years of customer service, account management, branch operations, implementation, sales support, or related experience.
• Experience supporting National Accounts, customer onboarding, implementation projects, or complex customer environments preferred.

Responsabilidades

• Provide onsite and remote support for National Account customers and ensure flawless execution of National Account programs.
• Coordinate onboarding activities to ensure successful implementation and adoption of programs.
• Manage orders, inventory inquiries, warranty claims, returns, and dispute resolution requests.
• Identify and resolve issues; escalate concerns to ensure timely resolution.
• Provide deployment and implementation support for new programs, products, and initiatives.

Conocimientos

Customer service

Account management

Project coordination

Multitasking

Communication skills

Collaboration

Attention to detail

CRM systems

Bilingual (plus)

Educación

Associate's Degree

Bachelor's Degree

Herramientas

Microsoft Office

Descripción del empleo

Lennox seeks an Enterprise National Account Advocate to support strategic National Account customers both onsite and remotely. The role encompasses onboarding, inventory management, order support, warranty and returns processing, and dispute resolution.

You will collaborate with multiple teams to ensure service levels, milestones, and customer satisfaction. A Bachelor's degree is preferred, with 2+ years in customer service or account management, and a willingness to travel up to 50% in the Los