National Account Success Partner - Onboarding & Support

Lennox; Dallas (TX); In loco; USD 58.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability

12 days paid time off

2 paid well-being days

1 paid volunteer day

12 paid holidays

3 floating holidays per year

Descrizione del lavoro

Lennox is seeking an Enterprise National Account Advocate in the Dallas area to provide onsite and remote support for strategic National Account customers. You will onboard new customers, manage orders and inventory, handle warranties/returns, and coordinate training with internal teams to meet implementation milestones.

The role requires 2+ years in customer service or account management and a degree with preference for Bachelor's.

Competenze

• Associate's Degree required; Bachelor's Degree preferred.
• 2+ years of customer service, account management, branch operations, implementation, sales support, or related experience.
• Experience supporting National Accounts, customer onboarding, implementation projects, or complex customer environments preferred.

Mansioni

• Serve as a primary point of contact for assigned National Account customers, providing professional support through in-person interactions, phone, and email communications.
• Coordinate customer onboarding activities to ensure successful implementation and adoption of National Account programs.
• Manage customer orders, inventory inquiries, warranty claims, returns, and dispute resolution requests.
• Proactively identify and resolve customer issues, escalating concerns appropriately to ensure timely and effective resolution.
• Provide deployment and implementation support for new customer programs, products, and initiatives.
• Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
• Develop and maintain strong relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
• Collaborate with internal teams to ensure customer expectations, service level commitments, and implementation milestones are achieved.
• Monitor account activity and implementation progress to ensure execution quality and customer satisfaction.
• Support process improvements and identify opportunities to enhance the customer experience and operational efficiency.
• Maintain accurate records and documentation related to customer interactions, account activity, and program implementation.

Conoscenze

Customer service

Relationship management

Organization

Project coordination

Prioritization

Problem solving

Communication (written)

Cross-functional collaboration

Detail orientation

Technical literacy

Bilingual (plus)

Formazione

Associate's degree

Bachelor's degree (preferred)

Strumenti

Microsoft Office

CRM systems

Order entry systems

Inventory management systems

Descrizione del lavoro

Lennox is seeking an Enterprise National Account Advocate in the Dallas area to provide onsite and remote support for strategic National Account customers. You will onboard new customers, manage orders and inventory, handle warranties/returns, and coordinate training with internal teams to meet implementation milestones.

The role requires 2+ years in customer service or account management and a degree with preference for Bachelor's.