Enterprise National Accounts Advocate & Onboarding Expert

Lennox; Sacramento (CA); On-site; USD 63,000 - 83,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

Parental leave & bonding leave

Paid holidays and leave

Job summary

Lennox in Sacramento seeks an Enterprise National Account Advocate to support National Account customers onsite and remotely, ensuring flawless program execution from onboarding to ongoing support. You’ll manage orders, inventory, warranty, returns, and disputes while coordinating training with internal teams.

Associates degree required; 2+ years in customer service or account-related roles, with experience in National Accounts.

Qualifications

• Associate's Degree required; Bachelor's Degree preferred.
• 2+ years of customer service, account management, branch operations, implementation, sales support, or related experience.
• Experience supporting National Accounts, customer onboarding, implementation projects, or complex customer environments preferred.

Responsibilities

• Serve as a primary point of contact for assigned National Account customers, providing professional support through in-person interactions, phone, and email communications.
• Coordinate customer onboarding activities to ensure successful implementation and adoption of National Account programs.
• Manage customer orders, inventory inquiries, warranty claims, returns, and dispute resolution requests.
• Proactively identify and resolve customer issues, escalating concerns appropriately to ensure timely and effective resolution.
• Provide deployment and implementation support for new customer programs, products, and initiatives.
• Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
• Develop and maintain strong relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
• Collaborate with internal teams to ensure customer expectations, service level commitments, and implementation milestones are achieved.
• Monitor account activity and implementation progress to ensure execution quality and customer satisfaction.
• Support process improvements and identify opportunities to enhance the customer experience and operational efficiency.
• Maintain accurate records and documentation related to customer interactions, account activity, and program implementation.

Skills

Customer service

Account management

Onboarding

Inventory management

Order support

Relationship management

Cross-functional collaboration

Training coordination

Problem solving

Communication skills

Education

Associate's Degree

Bachelor's Degree

Job description

Lennox in Sacramento seeks an Enterprise National Account Advocate to support National Account customers onsite and remotely, ensuring flawless program execution from onboarding to ongoing support. You’ll manage orders, inventory, warranty, returns, and disputes while coordinating training with internal teams.

Associates degree required; 2+ years in customer service or account-related roles, with experience in National Accounts.