Strategic National Accounts Partner & Onboarding Lead

Lennox International; Sacramento (CA); On-site; USD 63,000 - 83,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Short-term disability

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability

Job summary

Lennox International in Sacramento area seeks an Enterprise National Account Advocate to provide onsite and remote support for strategic National Account customers. You will manage onboarding, orders, inventory, warranty processing, and dispute resolution while coordinating cross-functional teams and training.

The role emphasizes strong communication, relationship building, and process improvement. Travel up to 50% with a company vehicle provided; 2+ years in customer service or account

Qualifications

• Associate degree required; bachelor's preferred.
• 2+ years in customer service, account management, or related roles.
• Experience with National Accounts and onboarding projects is a plus.

Responsibilities

• Serve as primary contact for National Accounts via in-person, phone, and email.
• Coordinate onboarding to ensure adoption of National Account programs.
• Manage orders, inventory inquiries, warranty and returns, and disputes.
• Escalate issues to ensure timely resolution and deployments.
• Coordinate training for customers and internal stakeholders.
• Maintain relationships with customers and internal teams.

Skills

Exceptional customer service

Relationship management

Organization

Multi-tasking

Problem solving

Verbal communication

Written communication

Cross-functional collaboration

Attention to detail

Navigate order entry systems

Read technical materials

Bilingual a plus

Education

Associate's Degree

Bachelor's Degree preferred

Tools

Microsoft Office

CRM systems

Order entry systems

Inventory management systems

Job description

Lennox International in Sacramento area seeks an Enterprise National Account Advocate to provide onsite and remote support for strategic National Account customers. You will manage onboarding, orders, inventory, warranty processing, and dispute resolution while coordinating cross-functional teams and training.

The role emphasizes strong communication, relationship building, and process improvement. Travel up to 50% with a company vehicle provided; 2+ years in customer service or account