National Account Success Advocate (Onsite/Remote)

Lennox; Massachusetts; Presencial; USD 63.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuition reimbursement

Medical, dental & vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability

Birthing leave (8 weeks)

bonding leave (2 weeks)

Life and long-term disability

Paid holidays & time off

Descripción de la vacante

Lennox, a global HVAC leader, seeks an Enterprise National Account Advocate to support strategic National Account customers both onsite and remotely. The role ensures flawless onboarding, program execution, order and inventory management, warranty handling, and dispute resolution.

You will coordinate training with internal teams and sustain strong customer relationships. Candidates should have an associate degree (bachelor's preferred) and 2+ years in customer service or account management, plus

Formación

• Associates degree required; Bachelor's preferred.
• 2+ years in customer service, account management, or related roles.
• Experience with National Accounts and onboarding or implementation projects is a plus.

Responsabilidades

• Serve as primary contact for National Account customers via in-person, phone, and email interactions.
• Coordinate onboarding to ensure successful implementation of programs.
• Manage orders, inventory inquiries, warranties, returns, and disputes.
• Identify and resolve issues; escalate as needed for timely solutions.
• Provide deployment support for new programs and initiatives.
• Facilitate training for customers and internal teams.

Conocimientos

Customer service

Relationship mgmt

Project coordination

Multitasking

Written communication

Cross-functional collaboration

Attention to detail

MS Office

CRM systems

Technical reading

Bilingual ability

Educación

Associate's degree

Bachelor's degree preferred

Herramientas

Microsoft Office

CRM systems

Order entry systems

Descripción del empleo

Lennox, a global HVAC leader, seeks an Enterprise National Account Advocate to support strategic National Account customers both onsite and remotely. The role ensures flawless onboarding, program execution, order and inventory management, warranty handling, and dispute resolution.

You will coordinate training with internal teams and sustain strong customer relationships. Candidates should have an associate degree (bachelor's preferred) and 2+ years in customer service or account management, plus