Enterprise National Account Advocate — Onsite & Remote Support

Lennox; Orlando (FL); On-site; USD 58,000 - 76,000; Full time

Benefits offered by this job

Company vehicle and fuel card

10% bonus

Health insurance

Job summary

Lennox in Orlando, FL seeks an Enterprise National Account Advocate (NAA) to support strategic National Account customers onsite and remotely. You will onboard customers, manage orders, inventory, warranty and returns, and coordinate training with internal teams.

You’ll collaborate across operations, sales and care teams to ensure SLAs are met, resolve issues, and drive adoption of programs. Candidates typically have 2+ years in customer/account roles and a degree, with travel up to 50%.

Qualifications

• Associate's Degree required; Bachelor's Degree preferred.
• 2+ years of customer service, account management, branch operations, implementation, sales support, or related experience.
• Experience with National Accounts, customer onboarding, implementation projects, or complex customer environments preferred.

Responsibilities

• Serve as primary contact for assigned National Account customers via in-person, phone, and email.
• Coordinate onboarding activities for successful implementation and adoption of National Account programs.
• Manage customer orders, inventory inquiries, warranty claims, returns, and dispute resolution requests.
• Proactively identify and resolve customer issues and escalate as needed.
• Provide deployment and implementation support for new customer programs and initiatives.
• Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
• Develop and maintain strong relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
• Collaborate with internal teams to meet expectations, SLAs, and milestones.
• Monitor account activity and progress to ensure quality and satisfaction.
• Support process improvements to enhance customer experience and efficiency.
• Maintain records of customer interactions and program activity.

Skills

Customer service

Account management

Relationship management

Multitasking

Verbal & written communication

Collaboration

Bilingual (plus)

Education

Associate's Degree

Bachelor's Degree

Tools

CRM systems

Microsoft Office

Job description

Lennox in Orlando, FL seeks an Enterprise National Account Advocate (NAA) to support strategic National Account customers onsite and remotely. You will onboard customers, manage orders, inventory, warranty and returns, and coordinate training with internal teams.

You’ll collaborate across operations, sales and care teams to ensure SLAs are met, resolve issues, and drive adoption of programs. Candidates typically have 2+ years in customer/account roles and a degree, with travel up to 50%.