Naperville Growth Account Manager – Upsell & Retention

Greenfield Talent; Naperville (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Greenfield Talent in Naperville, IL seeks an Account Manager to grow an existing client book. The role emphasizes proactive outreach, upsell and cross-sell, and retention of at‑risk accounts.

You will manage a large, defined book with a structured outreach plan and drive expansion revenue through bundled solutions. The ideal candidate has 2+ years of revenue‑carrying account management, strong relationship skills, and a proven track record in upsell and cross‑sell.

Qualifications

• 2+ years managing a revenue‑carrying book of business
• Documented success growing accounts through upsell and cross‑sell
• Ability to manage a large book with structured weekly outreach
• Strong relationship‑building and consultative selling skills
• Clear ownership of results and coachability
• Comfortable working onsite in Naperville, IL

Responsibilities

• Manage a defined book of SMB healthcare and business clients
• Proactively call customers to add products—not just respond to inbound service calls
• Grow revenue through upsells, cross‑sells, and multi‑product expansion
• Ask for and secure referrals from satisfied customers
• Identify and save at‑risk accounts through structured retention conversations
• Conduct regular account reviews and maintain disciplined CRM documentation
• Hit book‑growth targets and maintain low churn

Skills

Upsell and cross-sell

Account management

Relationship-building

Structured outreach

Job description

Greenfield Talent in Naperville, IL seeks an Account Manager to grow an existing client book. The role emphasizes proactive outreach, upsell and cross-sell, and retention of at‑risk accounts.

You will manage a large, defined book with a structured outreach plan and drive expansion revenue through bundled solutions. The ideal candidate has 2+ years of revenue‑carrying account management, strong relationship skills, and a proven track record in upsell and cross‑sell.