Account Manager (Existing Clients)

Greenfield Talent; Naperville (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Greenfield Talent in Naperville, IL seeks an Account Manager to grow an existing client book. The role emphasizes proactive outreach, upsell and cross-sell, and retention of at‑risk accounts.

You will manage a large, defined book with a structured outreach plan and drive expansion revenue through bundled solutions. The ideal candidate has 2+ years of revenue‑carrying account management, strong relationship skills, and a proven track record in upsell and cross‑sell.

Qualifications

• 2+ years managing a revenue‑carrying book of business
• Documented success growing accounts through upsell and cross‑sell
• Ability to manage a large book with structured weekly outreach
• Strong relationship‑building and consultative selling skills
• Clear ownership of results and coachability
• Comfortable working onsite in Naperville, IL

Responsibilities

• Manage a defined book of SMB healthcare and business clients
• Proactively call customers to add products—not just respond to inbound service calls
• Grow revenue through upsells, cross‑sells, and multi‑product expansion
• Ask for and secure referrals from satisfied customers
• Identify and save at‑risk accounts through structured retention conversations
• Conduct regular account reviews and maintain disciplined CRM documentation
• Hit book‑growth targets and maintain low churn

Skills

Upsell and cross-sell

Account management

Relationship-building

Structured outreach

Job description

Location: Onsite in Naperville, IL Compensation:

Base: $55,000–$70,000

OTE: $95,000–$120,000 (commission on upsell, cross‑sell, and retention)

Role Overview

The Account Manager is a farmer who hunts inside the base, responsible for growing an assigned book of existing clients. This role focuses on proactive outreach, upsell and cross‑sell, referral generation, and retention of at‑risk accounts. You will manage a large book with a structured outreach plan and drive expansion revenue through bundled compliance solutions.

What You’ll Do

Manage a defined book of SMB healthcare and business clients

Proactively call customers to add products—not just respond to inbound service calls

Grow revenue through upsells, cross‑sells, and multi‑product expansion

Ask for and secure referrals from satisfied customers

Identify and save at‑risk accounts through structured retention conversations

Conduct regular account reviews and maintain disciplined CRM documentation

Hit book‑growth targets and maintain low churn

What You Bring

2+ years managing a revenue‑carrying book of business

Documented success growing accounts through upsell and cross‑sell

Ability to manage a large book with structured weekly outreach

Strong relationship‑building and consultative selling skills

Clear ownership of results and coachability

Comfortable working onsite in Naperville, IL

Preferred Backgrounds

Telecom/cable business accounts, office technology/managed print, payroll/HR/PEO client success, SMB SaaS account management, commercial insurance account management, healthcare services/supply.