Music School Front Desk & Operations Lead

Encore Music & Performing Arts; California; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance reimbursement

Dental insurance

Performance-based bonus opportunities

Free weekly music lesson

Comprehensive training

Job summary

Encore Music is seeking an organized Office Staff member to support our front desk, teachers, families, and prospective students. You will help keep enrollment, billing, and records accurate while delivering a welcoming experience daily.

This full-time, in-person role at South Pasadena & San Marino, CA emphasizes confidentiality, teamwork, and systematized processes with ongoing training and opportunities for growth.

Qualifications

• 2+ years of experience in administrative or customer service roles.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Comfortable multitasking in a fast-paced environment.
• Reliable transportation.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Run daily front-desk operations and office workflow.
• Keep enrollment, billing, and administrative systems accurate and up to date.
• Support scheduling and day-to-day operational coordination.
• Maintain organized records, communications, and office procedures.
• Contribute to a positive, collaborative team environment.
• Deliver exceptional customer service to students and families.
• Respond promptly and professionally to questions and concerns.
• Create a welcoming front-office experience.
• Reach out to prospective students and support enrollment conversations.

Skills

2+ years administrative experience

Strong written and verbalcommunication

Excellent organizational skills

Time management

Reliable transportation

Confidentiality

Job description

Encore Music is seeking an organized Office Staff member to support our front desk, teachers, families, and prospective students. You will help keep enrollment, billing, and records accurate while delivering a welcoming experience daily.

This full-time, in-person role at South Pasadena & San Marino, CA emphasizes confidentiality, teamwork, and systematized processes with ongoing training and opportunities for growth.