Music School Experience Lead (Front Desk & Enrollment)

School of Rock; Chesapeake (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Discounted music lessons

Family discount

Employee discounts

Opportunity for advancement

Training & development

Job summary

School of Rock Chesapeake is seeking a Studio Coordinator to join our vibrant music education community. You will be the administrative focal point, handling daily operations, scheduling, and front-desk duties while delivering exceptional customer service to students and families.

Reporting to the General Manager, you will promote events, support marketing efforts, tours, and enrollment to help the school grow in a welcoming, professional environment.

Qualifications

• 2+ years in Front Desk, Reception, or Customer Service.
• Excellent customer service and relationship-building abilities.
• Experience and interest in working with children.
• Strong multitasking and problem-solving skills.
• Proactive, adaptable, and professional demeanor.

Responsibilities

• Support daily operations, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skills

Front Desk / Reception

Customer Service

Communication

Multitasking

Team collaboration

Professionalism

Tools

Scheduling software

Google Workspace

CRM

Canva

Job description

School of Rock Chesapeake is seeking a Studio Coordinator to join our vibrant music education community. You will be the administrative focal point, handling daily operations, scheduling, and front-desk duties while delivering exceptional customer service to students and families.

Reporting to the General Manager, you will promote events, support marketing efforts, tours, and enrollment to help the school grow in a welcoming, professional environment.