Museum Guest Experience Associate

Evolving Solution Services; Dayton (OH); On-site; USD 24,000 - 28,000; Part time

Job summary

The Guest Services Representative at the Dayton Art Institute provides welcoming, helpful service to visitors, supporting admissions, memberships, retail, and cafe operations. This part-time role emphasizes accurate information, friendly communication, and efficient guest experiences.

Responsibilities include processing admissions and memberships at the POS, promoting programs and events, maintaining store and cafe areas, and assisting with daily museum operations while remaining adaptable to a

Qualifications

• High school diploma or equivalent.
• One year of customer service experience preferred, ideally in a museum, cultural institution, retail, hospitality, or guest-focused environment.
• Excellent interpersonal, communication, and relationship-building skills.
• Ability to interact professionally and respectfully with diverse audiences.
• Experience operating a point-of-sale system and handling cash transactions accurately.
• Strong organizational skills with excellent attention to detail.
• Ability to prioritize tasks, multitask, and adapt in a fast-paced environment.
• Ability to remain calm, professional, and solution-oriented while resolving guest concerns.
• Ability to work both independently and collaboratively as part of a team.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Welcome every visitor with a friendly, professional, and engaging first impression.
• Provide exceptional customer service by answering questions, offering directions, and assisting guests with museum information, exhibitions, programs, and events.
• Process admissions, memberships, retail purchases, refunds, exchanges, gift certificates, credits, and applicable discounts accurately using the point-of-sale system.
• Promote museum memberships, programs, exhibitions, and special events to encourage visitor engagement and support membership growth.
• Respond to visitor concerns promptly, professionally, and courteously, escalating issues when appropriate.
• Support daily Museum Store operations, including opening and closing procedures, merchandising, restocking, organizing inventory, and maintaining a clean, attractive retail environment.
• Collaborate with the Museum Store Coordinator to merchandise new products, create appealing displays, and maintain inventory organization.
• Process and fulfill online store orders accurately and efficiently.
• Help minimize inventory loss by maintaining awareness of security concerns and reporting safety hazards or suspicious activity.
• Support daily operations of Leo, the museum’s café, including opening and closing procedures, stocking merchandise and supplies, maintaining equipment, date labeling products, and ensuring cleanliness.
• Prepare and serve hot beverages in accordance with established health and food safety standards.
• Follow all health, safety, sanitation, and museum operating procedures.
• Participate in annual physical inventory counts and periodic cycle counts.
• Assist with museum events, public programs, and other operational needs as assigned.
• Foster an inclusive, welcoming, and accessible environment for visitors, volunteers, members, and staff

Skills

Customer service

Cash handling

POS system

Interpersonal skills

Multitasking

Teamwork

Flexibility

Education

High school diploma

Tools

POS system

Job description

The Guest Services Representative at the Dayton Art Institute provides welcoming, helpful service to visitors, supporting admissions, memberships, retail, and cafe operations. This part-time role emphasizes accurate information, friendly communication, and efficient guest experiences.

Responsibilities include processing admissions and memberships at the POS, promoting programs and events, maintaining store and cafe areas, and assisting with daily museum operations while remaining adaptable to a