Temporary, Exhibition Shop Associate

Detroit Institute of Arts; Detroit (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

The Detroit Institute of Arts in Detroit, MI is seeking an Exhibition Shop Associate to manage sales functions, stock, and customer interactions in the museum shop. This part-time, non-exempt role supports opening/closing, cash handling, and daily operations with a focus on delivering an exceptional visitor experience.

Ideal candidates have a high school diploma and at least 1 year of retail experience, with a preference for specialty retail.

Qualifications

• High school diploma or equivalent required.
• One year retail experience required; specialty retail preferred.

Responsibilities

• Open and close the Museum Shops, handle cash, reconcile daily transactions, and make deposits.
• Oversee customer service on the sales floor, greet visitors, process transactions, demonstrate products and knowledge.
• Work toward sales goals, KPI targets, and budgets.
• Aim for higher Visitor Satisfaction ratings and provide an exceptional visitor experience.
• Operate the POS system efficiently with inventory awareness and accuracy.
• Set up, run, and reconcile exhibition shop events or pop-up shops as needed.
• Expand knowledge of the DIA collection and related merchandise.
• Maintain a warm, welcoming atmosphere and engage visitors to enhance their experience.
• Follow security procedures and respond to emergencies with supervisor guidance.
• Represent DIA values in interactions to foster belonging across stakeholders.

Skills

Collaboration

Public speaking

Multitasking

De-escalation

Customer service

Attention to detail

Product knowledge

Flexibility

Weekend hours

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office 365

Microsoft Teams

Job description

Detroit Institute of Arts, 5200 Woodward Ave, Detroit, Michigan, United States of America

Job Description

JOB TITLE: Exhibition Shop Associate

REPORTS TO: Retail Manager and Museum Shop Assistant Manager CLASSIFICATION: Temporary, Part-Time, Non-Exempt

SCHEDULE:28 Hours/Week

GENERAL SUMMARY

Under the supervision of the Retail Manager and Museum Shop Assistant Manager, the Exhibition Shop Associate is responsible for all sales functions, maintenance, and recovery in the Museum Shop. Maintain an overall awareness of the entire work environment including major duties responsibilities.

ESSENTIAL FUNCTIONS

• Be responsible foropening and closing of the Museum Shops,accuratecash handling, reconciling daily transactions, resolving accountingdiscrepancies,and making deposits.
• Oversee all aspects of customer service on the sales floor, including greeting visitors, efficient andtimelytransaction processing, interactive demoing, and vastproduct and museumknowledge.
• Understand,work, andachieve sales goals and Key Performance Indicators (KPI) and budgets.
• Understand and work to achieve an increased approval rating on the Visitor Satisfaction Survey.
• Operate point-of-sales system efficiently ensuringfast transaction speed, knowledge of inventory,andaccurateinventory of merchandise.
• Be able to work independently in exhibition andpop-upshops, as needed. This includes set up, event sales, and reconciliation, alone or with another team member.
• Continually increase knowledge of the DIA collection and relatedExhibition Shopmerchandise.
• Contribute actively to a warm andwelcomingatmosphere by greeting visitors andprovidingan exceptional experience.
• Observe Exhibition Shop security proceduresstrictly and provide emergency response to the staff and public, as needed, under the guidance of the DIA Protection Services Policies.
• Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.
• Perform other duties as assigned.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

High school diploma or equivalent required. One (1) year retail experience required; specialty retail preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally.
• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
• Demonstrated skills to prioritize and complete multiple tasks tomeet deadlines and goals.
• Ability tocalmly and professionally deescalate challenging situationswith visitors.
• Ability to identify challenges and opportunities, engage others in their resolution, and recommend appropriate course of action.
• Demonstrated ability to provide strong customer service.
• Demonstrated ability to work with attention to detail and produce accurate results.
• Ability to retain product knowledge.
• Demonstrated flexibility and adaptability to changes in priorities based on operational need .
• Ability to work regular weekend , evening , and holiday hours.
• Must be proficient in the latest version of Microsoft Office 365.
• Must have proficiency in the use of remote work technology such as scheduling with , connecting to, and using digital collaboration platforms such as Microsoft Teams.
• Must be able toestablishand maintain professional, productive and courteous interactions that promote positive teamwork . This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor .

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.

Must be able to frequently carry, handle, and grasp. Must be able to be present on and navigate the entire sales floor up to 100% of each shift. This position requires occasional lifting, pulling, climbing, stooping, kneeling, crouching, reaching, and repetitive motions. Weight lifted or exerted is up to 25 lbs. daily for stocking items. High visual acuity is required for cash handling procedures and operating POS system. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email.

Detroit Institute of Arts, 5200 Woodward Ave, Detroit, Michigan, United States of America