Museum Shop Sales Specialist

Detroit Institute of Arts

Detroit (MI)

On-site

USD 17,000 - 22,000

Part time

14 days+

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Job summary

The Detroit Institute of Arts in Detroit, MI is seeking an Exhibition Shop Associate to manage sales functions, stock, and customer interactions in the museum shop. This part-time, non-exempt role supports opening/closing, cash handling, and daily operations with a focus on delivering an exceptional visitor experience.

Ideal candidates have a high school diploma and at least 1 year of retail experience, with a preference for specialty retail.

Qualifications

High school diploma or equivalent required.
One year retail experience required; specialty retail preferred.

Responsibilities

Open and close the Museum Shops, handle cash, reconcile daily transactions, and make deposits.
Oversee customer service on the sales floor, greet visitors, process transactions, demonstrate products and knowledge.
Work toward sales goals, KPI targets, and budgets.
Aim for higher Visitor Satisfaction ratings and provide an exceptional visitor experience.
Operate the POS system efficiently with inventory awareness and accuracy.
Set up, run, and reconcile exhibition shop events or pop-up shops as needed.
Expand knowledge of the DIA collection and related merchandise.
Maintain a warm, welcoming atmosphere and engage visitors to enhance their experience.
Follow security procedures and respond to emergencies with supervisor guidance.
Represent DIA values in interactions to foster belonging across stakeholders.