Museum Experience Host | Guest Concierge & Tours

Goldman Properties; Miami (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Dining discounts

Insurance after 90 days

Personal Time Off

On-Demand Payroll

Job summary

Goldman Properties is seeking a friendly Museum Experience Associate to ensure a welcoming, educational, and safe visit at the Wynwood Walls Museum. You will promote the museum during private tours, events, and exhibitions while delivering exceptional guest service.

Responsibilities include greeting visitors, guiding them to ticket kiosks, answering questions about exhibits and the Wynwood Walls app, and collaborating with the Events team. Flexibility for evenings and weekends is required.

Qualifications

• Experience in customer service or hospitality required.
• Excellent interpersonal and communication skills with diverse guests.
• Flexibility in working hours including evenings and weekends.
• Fluent in English; Spanish is a plus.
• Ability to lift 30 lbs and stand/walk for long periods

Responsibilities

• Greet visitors and provide a welcoming experience.
• Direct visitors to ticket kiosks and assist with tickets.
• Answer questions about operations, app, wifi, exhibits and events.
• Demonstrate knowledge of artists and works in the museum.
• Deliver high level customer service to all visitors.
• Support special activities, events, and exhibit setup/breakdown.
• Manage exhibit operations, queues and crowd control.
• Collaborate with the Events team as needed.
• Attend meetings and report unsafe conditions.
• Perform other duties and cross-training as assigned

Skills

Customer service

Hospitality

Communication

Teamwork

Bilingual English/Spanish

Job description

Goldman Properties is seeking a friendly Museum Experience Associate to ensure a welcoming, educational, and safe visit at the Wynwood Walls Museum. You will promote the museum during private tours, events, and exhibitions while delivering exceptional guest service.

Responsibilities include greeting visitors, guiding them to ticket kiosks, answering questions about exhibits and the Wynwood Walls app, and collaborating with the Events team. Flexibility for evenings and weekends is required.