Museum Gallery Concierge & Guest Experience

The Walt Disney Family Museum; San Francisco, Northern (CA, KY); Hybrid; USD 25,000 - 36,000; Part time

Job summary

The Walt Disney Family Museum is seeking Gallery Associates to deliver exceptional guest service across entrance, exhibitions, galleries, and cafe areas. Responsibilities include guiding guests, selling tickets, and assisting with enrollments while maintaining a welcoming atmosphere.

Applicants should have a high school diploma, strong communication skills, and be available for weekends and holidays. Bilingual abilities are highly valued to assist a diverse visitor base.

Qualifications

• High school diploma.
• Bilingual fluency (Spanish, Cantonese, Mandarin, Japanese or other languages) is desirable.
• Comfortable interacting with the public and guests during shifts.

Responsibilities

• Provide information about museum content, ticketing, memberships, directions, facilities and policies.
• Engage guests in galleries to enhance the experience.
• Welcome guests and assist with wayfinding.
• Sell tickets and memberships at the desk.
• Assist guests with looking up ticket orders and answering questions.
• Remain knowledgeable on ticketing information and museum policies.
• Scan tickets and membership cards for admission to galleries and programs.
• Perform cafe sales duties as needed.

Skills

Bilingual fluency

Customer service

Public interaction

Cash handling

Conflict resolution

Education

High school diploma

Job description

The Walt Disney Family Museum is seeking Gallery Associates to deliver exceptional guest service across entrance, exhibitions, galleries, and cafe areas. Responsibilities include guiding guests, selling tickets, and assisting with enrollments while maintaining a welcoming atmosphere.

Applicants should have a high school diploma, strong communication skills, and be available for weekends and holidays. Bilingual abilities are highly valued to assist a diverse visitor base.