Museum Experience Associate

Goldman Properties; Miami (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Dining discounts

Insurance after 90 days

Personal Time Off

On-Demand Payroll

Job summary

Goldman Properties is seeking a friendly Museum Experience Associate to ensure a welcoming, educational, and safe visit at the Wynwood Walls Museum. You will promote the museum during private tours, events, and exhibitions while delivering exceptional guest service.

Responsibilities include greeting visitors, guiding them to ticket kiosks, answering questions about exhibits and the Wynwood Walls app, and collaborating with the Events team. Flexibility for evenings and weekends is required.

Qualifications

• Experience in customer service or hospitality required.
• Excellent interpersonal and communication skills with diverse guests.
• Flexibility in working hours including evenings and weekends.
• Fluent in English; Spanish is a plus.
• Ability to lift 30 lbs and stand/walk for long periods

Responsibilities

• Greet visitors and provide a welcoming experience.
• Direct visitors to ticket kiosks and assist with tickets.
• Answer questions about operations, app, wifi, exhibits and events.
• Demonstrate knowledge of artists and works in the museum.
• Deliver high level customer service to all visitors.
• Support special activities, events, and exhibit setup/breakdown.
• Manage exhibit operations, queues and crowd control.
• Collaborate with the Events team as needed.
• Attend meetings and report unsafe conditions.
• Perform other duties and cross-training as assigned

Skills

Customer service

Hospitality

Communication

Teamwork

Bilingual English/Spanish

Job description

Description

Come and join the team at the world-famous Wynwood Walls Museum!! Your primary responsibilities as a Museum Experience Associate include ensuring an enjoyable, educational, and safe visit for all our guests and an unforgettable experience, as well as promoting the museum as a whole during private tours, special events and exhibitions.

We Offer

• Competitive pay
• Flexible hours
• Dining Discounts
• Life, medical, vision and dental health insurance after 90 days & more!
• Personal Time Off Benefits
• OnDemand Payroll Feature

Compensation

$16.00 / hour

Museum Experience Associate Essential Functions

• Greet museum visitors on arrival with a warm and inviting welcome.
• Provide directions for visitors to purchase tickets at our kiosks.
• Answer general inquiries about museum operations, The Wynwood Walls app, Wi-Fi, special exhibits, and events.
• Demonstrate basic knowledge of artists and works within the museum.
• Provide the highest level of customer service to all visitors.
• Contribute to the execution of special activities and programs, including setup and breakdown.
• Manage the operation of specific exhibits, including queuing and crowd control.
• Work collaboratively with the Events team as needed.
• Attend all required meetings and report all unsafe conditions immediately.
• Complete other duties as assigned by the supervisor, including cross-training.

Requirements

• Previous experience in a customer service or Hospitality role required; experience in a museum, live entertainment or amusement park a plus.
• Excellent interpersonal and communication skills with a diverse group of clients and guests, and a team player.
• Flexibility in working hours, as some evening and weekend work is required.
• Must be fluent in English; Spanish is a plus.
• Ability to lift 30 lbs. or more.
• Ability to stand and walk for long periods of time.