Murex MX.3 Production Support Analyst — Front Office (Equity Derivatives)

Delan Associates, Inc.; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Delan Associates, Inc. seeks an experienced Production Support Specialist to manage Murex MX.3 operations in a high‑pressure environment. You will triage incidents, monitor logs and feeds, and drive root cause analysis with cross‑functional teams.

You have 10+ years IT experience, 5+ years in Front Office Trading Tech, 3+ years with Murex MX.3, and strong Python/Unix scripting and SQL skills, with excellent stakeholder communication.

Qualifications

• Strong hands-on experience supporting Murex MX.3 in production environments.
• Knowledge of Murex modules: eTradepad, Pricing, Simulation, Livebook, Workflow.
• Experience with market data components such as MDCS, RTBS, MDRS, MDIT.
• Advanced Murex log analysis and performance troubleshooting.
• Scripting in Python and/or Unix shell.
• SQL knowledge across Sybase, SQL Server, or Oracle.
• Understanding of Equity Derivatives products and Greeks.
• 10+ years IT experience; 5+ years in Front Office Trading Tech support.
• 3+ years of Murex MX.3 support preferred.
• Ability to operate in high-pressure production support environments.

Responsibilities

• Provide front-line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces.
• Own incident triage, impact assessment, root cause analysis, and remediation follow-up.
• Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify issues.
• Troubleshoot pricing inconsistencies, risk gaps, and interface delays.
• Manage vendor cases with evidence gathering and validation of fixes.
• Support production releases, emergency changes, and maintenance with checks.
• Maintain SOPs, runbooks, and knowledge articles to reduce repeat incidents.
• Contribute to monitoring, automation, and continuous improvement to strengthen stability.

Skills

Murex MX.3

Incident management

Unix/Linux

Python scripting

SQL

Stakeholder management

Problem solving

Trading tech support

Tools

MDCS

RTBS

MDRS

MDIT

Job description

The Role Responsibilities:

• Provide front-line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces
• Own incident triage, impact assessment, root cause analysis, and follow-up remediation
• Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify and resolve issues proactively
• Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays
• Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes
• Support production releases, emergency changes, and maintenance activities with pre- and post-deployment checks
• Maintain SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce repeat incidents
• Contribute to monitoring, automation, and continuous improvement initiatives to strengthen platform stability.

Requirements:

• Strong hands-on experience supporting Murex MX.3 in a production environment
• Knowledge of Murex modules including eTradepad, Pricing, Simulation, Livebook, and Workflow
• Experience with market data components such as MDCS, RTBS, MDRS, and MDIT
• Strong Murex log analysis, performance troubleshooting, and Unix/Linux-based support skills
• Scripting experience in Python and/or Unix shell,
• Good understanding of Murex orchestration, services, process flows, and EOD job troubleshooting
• SQL knowledge across Sybase, SQL Server, or Oracle
• Understanding of Equity Derivatives products and Greeks
• Strong communication, analytical, and stakeholder management skills
• Overall 10+ years of IT experience.
• 5+ years of Front Office Trading Technology support experience
• 3+ years of Murex MX.3 support experience preferred
• Ability to work effectively in a high-pressure production support environment
• Automation mindset and continuous improvement focus.