Murex Front Office Support Lead (Relocation to Switzerland)

EPAM Systems; United States; Vor Ort; USD 144.000 - 181.000; Vollzeit

Zusammenfassung

First Derivative is seeking a Murex Front Office Support Lead to own day-to-day operations and production support for Murex MX.3 in Switzerland. You will ensure accurate trade capture, valuation and market data processes run reliably throughout the trading day and end-of-day cycle.

You will act as the escalation point for traders, risk managers and middle office on system issues and valuation discrepancies, owning the front-office support queue end-to-end and driving permanent fixes with

Qualifikationen

• 5+ years hands-on Murex MX.3 experience in Front Office production support.
• Strong knowledge of Front Office processes: trade capture, valuation, market data, P&L and risk.
• Experience with incident/change/problem management (ITIL or equivalent).

Aufgaben

• Monitor and support Murex Front Office processes (trade capture, valuation, market data, risk).
• Act as escalation point for traders and risk managers on system issues and data questions.
• Triage, investigate and resolve incidents on the platform and interfaces with upstream/downstream systems.

Kenntnisse

Murex MX.3

Front Office production support

SQL

Unix/Linux

Shell scripting

Python scripting

ITIL

Tools

Murex MX.3 tooling

SQL tooling

Unix/Linux tooling

Jobbeschreibung

Here at First Derivative we are looking to expand our Murex offerings in Switzerland and we are looking for a Murex Front Office Support Lead to join us! You will own the day-to-day operation and production support of Murex MX.3, making sure trade capture, valuation, risk and market data processes run reliably through the trading day and end-of-day cycle. You are the escalation point for complex Front Office issues and valuation discrepancies, and the owner of the front-office support queue end to end.

Responsibilities

• Monitor and support Murex Front Office processes, including trade capture, valuation, market data, risk and end-of-day processing
• Act as escalation point for traders, risk managers and middle office on system issues, valuation discrepancies and data questions
• Triage, investigate and resolve incidents on the platform and its interfaces to upstream and downstream systems (market data, risk, settlement, accounting)
• Own the front-office support queue: coordinate L2/L3 incidents with the platform run team and the software vendor, manage escalations, and hold the SLA
• Perform root‑cause analysis on recurring issues and drive permanent fixes with the development team and vendor support
• Support end‑of‑day, month‑end and market close processes so deadlines are consistently met
• Maintain runbooks, escalation paths and on‑call procedures
• Support testing and operational readiness for platform upgrades, patches and vendor releases

Requirements

• 5+ years of hands‑on Murex MX.3 experience, with strong Front Office functional and production support expertise
• Proven track record supporting Murex MX.3 in production, with deep Front Office knowledge across trade capture, valuation, market data, P&L and risk processes
• Strong knowledge of front‑to‑back trade lifecycle and Front Office processes.
• Commodities experience is advantageous but not required
• Strong SQL and familiarity with Murex Datamart structures for data investigation and reporting
• Strong understanding of Murex architecture, including workflows, market data, interfaces/integration, Datamart and batch processing Unix/Linux server environments and batch job monitoring
• Basic scripting (shell, Python) for troubleshooting and automation
• Incident, problem and change management (ITIL or equivalent); ITIL Foundation preferred