Senior Murex Technical Production Support Analyst

Accord Technologies Inc; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Accord Technologies Inc. in New York, NY, is seeking a Senior Murex Technical Production Support Analyst for day-one onsite W2 contract coverage of the Equity Derivatives trading desk.

You will ensure production stability on the Murex MX.3 platform and support incident triage, diagnosis, escalation, and resolution while collaborating with internal L3 teams and the Murex vendor. The role requires strong technical troubleshooting, hands-on Murex support, and ability to work in a high-pressure

Qualifications

• 10+ years of IT experience required.
• 5+ years Front Office Trading Technology support.
• 3+ years Murex MX.3 support experience preferred.

Responsibilities

• Provide front-line production support for Murex MX.3 across systems and interfaces.
• Own incident triage, impact assessment, root cause analysis, and follow-up remediation.
• Monitor logs, dashboards, schedulers, and batch processes to proactively identify issues.
• Troubleshoot pricing, risk, and trade capture issues and interface delays.
• Coordinate with vendor and internal teams for fixes and escalations.
• Support production releases and maintenance with pre/post deployment checks.
• Maintain SOPs and runbooks to reduce repeat incidents.
• Contribute to automation and improvement efforts for platform stability.

Skills

Murex MX.3

Production support

Unix/Linux

SQL

Python

Scripting

Log analysis

Stakeholder management

Trading knowledge

Greeks understanding

Education

Bachelor's degree in IT/related field

Tools

MDCS

RTBS

MDRS

MDIT

Splunk

Dynatrace

Job description

Location

New York, NY (Day one onsite)

Position type

W2 contract.

About Project

We are looking for a proactive and detail-oriented Senior Murex Technical Production Support Analyst to support the Equity Derivatives trading desk. This role is responsible for ensuring production stability across the Murex MX.3 platform, acting as the first and second line of support for user issues, trade capture problems, pricing discrepancies, risk gaps, workflow failures, and system incidents. The ideal candidate will bring strong technical troubleshooting skills, hands-on Murex support experience, and the ability to drive incidents through triage, diagnosis, escalation, and resolution while partnering closely with internal L3 teams and the Murex vendor.

Responsibilities

• Provide front-line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces
• Own incident triage, impact assessment, root cause analysis, and follow-up remediation
• Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify and resolve issues proactively
• Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays
• Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes
• Support production releases, emergency changes, and maintenance activities with pre- and post-deployment checks
• Maintain SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce repeat incidents
• Contribute to monitoring, automation, and continuous improvement initiatives to strengthen platform stability

Requirements

• Strong hands-on experience supporting Murex MX.3 in a production environment
• Knowledge of Murex modules including eTradepad, Pricing, Simulation, Livebook, and Workflow
• Experience with market data components such as MDCS, RTBS, MDRS, and MDIT
• Strong Murex log analysis, performance troubleshooting, and Unix/Linux-based support skills
• Scripting experience in Python and/or Unix shell
• Good understanding of Murex orchestration, services, process flows, and EOD job troubleshooting
• SQL knowledge across Sybase, SQL Server, or Oracle
• Understanding of Equity Derivatives products and Greeks
• Strong communication, analytical, and stakeholder management skills
• Overall 10+ years of IT experience.
• 5+ years of Front Office Trading Technology support experience
• 3+ years of Murex MX.3 support experience preferred
• Ability to work effectively in a high-pressure production support environment
• Automation mindset and continuous improvement focus

Preferred, But Not Required

• Experience with observability/monitoring tools such as Splunk, Dynatrace, Datadog, ITRS
• Familiarity with enterprise schedulers such as Tidal, Autosys, or Ctrl-M
• Experience with Incident, Problem, and Change Management tools such as ServiceNow