Utility Billing Specialist

Town of Shrewsbury, Massachusetts; Shrewsbury (MA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Public pension

Paid time off

Professional development opportunities

Paid Family & Medical Leave

Job summary

The Town of Shrewsbury, Massachusetts is seeking a meticulous Utility Billing Specialist to manage water, sewer, and stormwater billing cycles within the DPW’s Business Management Division. The role focuses on accurate billing, data integrity, and proactive service to residents.

The successful candidate will maintain account records, support process improvements, and participate in system upgrades as the town modernizes its operations, while benefiting from a comprehensive municipal benefits

Qualifications

• Bachelor’s degree in business, accounting, finance or related field and 4+ years of billing, records, and financial experience.
• Strong understanding of general accounting practices and municipal operations.
• Familiarity with utility billing processes and public works procedures preferred.

Responsibilities

• Direct monthly water, sewer, stormwater billing cycles and manage data imports/exports.
• Maintain utility account records and create new accounts; issue work orders and respond to inquiries.
• Collaborate across departments to streamline operations and support DPW goals.

Skills

Billing & accounting

Customer service

Data entry & records

Communication

Attention to detail

Education

Bachelor’s Degree in Business Management, Accounting, Finance, or related field

Tools

Munis ERP

Microsoft Office

Google Workspace

Job description

Title: Utility Billing Specialist Weekly Hours: 37.5 Hours / Week Location: Town Hall Bargaining Unit: Non-Union Department & Supervisor: Public Works, Business Manager Hiring Rate: $33.72 Per Hour

Summary

The Town of Shrewsbury, a full service local government driven by high performance and creativity, seeks a detailed and results oriented team player to join the Business Management Division of the Department of Public Works as the Utility Billing Specialist! This fast-paced role handles water/sewer/stormwater billing processes, supports resident billing needs, and will partner with us to identify and implement process improvements as well as migrate to new software as we continue to modernize our operations. The successful candidate will join a team focused on supporting all aspects of DPW Operations including Utility Billing, Financials, Customer Service, and Solid Waste & Recycling. The Town of Shrewsbury is committed to fostering a workplace culture that raises innovative leaders in local government, and because of this, offering meaningful opportunities for both personal and professional growth within the Department of Public Works and the Town as a whole.

Key Responsibilities

• Utility Billing & Backflow Management: Directs the monthly Water, Sewer, Stormwater, and backflow billing cycles. Manages software data imports and exports, verifying charges, resolving credit balances, and scheduling final meter readings.
• Account Records & Customer Service: Maintains DPW utility account records and creates new accounts. Issues work and service orders to operational staff, addresses customer inquiries, and coordinates Municipal Lien Certificates.
• Cross-Departmental Collaboration & Improvement: Partners with superintendents, division managers, and consultants to streamline operations, audit records for accuracy, and support wider DPW goals through cross-training and coverage.
• Administrative & Emergency Support: Produces agendas and records minutes for off-hours Boards and Committee meetings, and assists with off-hours emergency resident communications on a rotation.
• Performs other related duties and handles special projects as assigned.

Skills & Qualifications

• Bachelor’s Degree in Business Management, Accounting, Finance, or a related field, along with 4+ years of billing, recordkeeping, and financial experience. Municipal experience is preferred, though equivalent combinations of education and experience will be accepted.
• Strong understanding of general accounting practices, office administration, and municipal government operations.
• Familiarity with the rules, regulations, and procedures governing utility billing and public works operations (preferred).
• Ability to work independently and prioritize tasks. Ability to interact tactfully and appropriately with the general public, other town departments, and government bodies. Ability to accurately work with numbers and maintain detailed records; strong attention to detail is critical. Ability to maintain confidential information.
• Proficiency in Microsoft Office (Excel), Google Workspace, and ERP software like Munis (strongly preferred). Demonstrated strong analytical, recordkeeping, and organizational skills, along with excellent written communication and customer service abilities.

Work Hours & Benefits

The Utility Billing Specialist works from the Public Works Office Suite on the second-floor in Town Hall. Standard work hours are Mondays, Wednesdays, and Thursdays from 8:00 AM to 4:30 PM; Tuesdays from 8:00 AM to 6:30 PM; and Fridays from 8:00 AM to 12:00 PM, with additional hours as needed.

The Town of Shrewsbury offers a comprehensive benefits package featuring health insurance, a public pension system, generous paid time off (vacation and sick leave), professional development opportunities, and an extensive Employee Assistance Program. Additionally, Shrewsbury is one of the first municipalities in the Commonwealth to provide Paid Family & Medical Leave.

Initial review of applicants November 16, 2026. Open until filled.