Municipal Utility Billing Specialist

Shrewsbury; Shrewsbury (MA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Public pension

Paid time off

Professional development

Employee Assistance Program

Paid Family & Medical Leave

Job summary

The Town of Shrewsbury is seeking a detail-oriented Utility Billing Specialist to join the Public Works Department. This fast-paced role handles water, sewer, and stormwater billing, supports resident inquiries, and drives process improvements while migrating to new software as we modernize operations.

The successful candidate will have a Bachelor’s degree in a relevant field and 4+ years of billing/financial experience, with strong Excel, Munis, and customer service skills.

Qualifications

• Bachelor’s Degree in Business Management, Accounting, Finance, or a related field with 4+ years of billing, recordkeeping, and financial experience.
• Municipal experience is preferred, though equivalent combinations of education and experience will be accepted.
• Strong understanding of general accounting practices, office administration, and municipal government operations.
• Familiarity with utility billing and public works operations is preferred.
• Ability to work independently and prioritize tasks with strong attention to detail and confidentiality.
• Proficiency in Microsoft Office (Excel), Google Workspace, and Munis ERP is strongly preferred.

Responsibilities

• Directs monthly Water, Sewer, Stormwater, and backflow billing cycles.
• Manages software data imports/exports, verifies charges, resolves credit balances, and schedules final meter readings.
• Maintains DPW utility account records and creates new accounts; issues work and service orders; handles customer inquiries.
• Collaborates with superintendents, division managers, and consultants to streamline operations and support DPW goals.
• Produces agendas and minutes for off-hours meetings and assists with emergency resident communications.

Skills

Billing experience

Recordkeeping

Financial experience

Analytical skills

Attention to detail

Customer service

Independent work

Communication

Education

Bachelor’s Degree in Business Management/Accounting/Finance

Tools

Munis ERP

Microsoft Office (Excel)

Google Workspace

Job description

The Town of Shrewsbury is seeking a detail-oriented Utility Billing Specialist to join the Public Works Department. This fast-paced role handles water, sewer, and stormwater billing, supports resident inquiries, and drives process improvements while migrating to new software as we modernize operations.

The successful candidate will have a Bachelor’s degree in a relevant field and 4+ years of billing/financial experience, with strong Excel, Munis, and customer service skills.