Water & Sewer Billing Specialist

Town of Needham; Needham Heights (MA); On-site; USD 55,000 - 70,000; Full time

Job summary

The Town of Needham's Department of Public Works seeks a Finance Assistant to support water and sewer billing operations. Under the Director of Administration for Public Services, you will manage accounts, process bills, and respond to inquiries from residents and businesses.

This full-time position requires 4–6 years in finance or billing, plus an associate degree or technical/business training. Experience with water/sewer billing is preferred, and a strong attention to detail is essential.

Qualifications

• Associate's degree or two years of technical or business school.
• 4–6 years of experience in finance, billing, or related field.
• Experience with water and sewer billing preferred.

Responsibilities

• Serves as the primary staff member for water and sewer billing operations.
• Responds to inquiries regarding water and sewer billing, water quality, sewer and storm drainage, and other public works services.
• Establishes new water and sewer accounts, enters data from meter readings, estimates usage, and identifies abnormal consumption.
• Processes billing adjustments and abatements; updates account records, calculates retroactive refunds, and runs exception reports.
• Assists large-volume customers with multiple accounts; reviews and allocates charges.
• Coordinates meter reading schedules and appointments for meter repairs.
• Maintains records of temporary water meters and related account information.
• Performs other related water/sewer billing functions.

Skills

Billing operations

Data entry

Customer inquiries

Accounting basics

Education

Associate/B.S. equivalent or technical training

Tools

Billing software

Job description

The Town of Needham's Department of Public Works seeks a Finance Assistant to support water and sewer billing operations. Under the Director of Administration for Public Services, you will manage accounts, process bills, and respond to inquiries from residents and businesses.

This full-time position requires 4–6 years in finance or billing, plus an associate degree or technical/business training. Experience with water/sewer billing is preferred, and a strong attention to detail is essential.