Municipal Utility Billing Analyst: Precision in Service

MARATHON STAFFING GROUP; Paradise Valley (AZ); On-site; USD 41,000 - 48,000; Part time

Job summary

MARATHON STAFFING GROUP seeks a detail-oriented Utility Billing Analyst to oversee daily municipal utility billing operations and account administration. You will ensure accurate billing, maintain customer records, process payments, and support regulatory compliance while delivering top-tier service to residents and internal departments.

The role requires strong organization, analytical skills, and experience with utility billing systems.

Qualifications

• Two (2) or more years of utility billing, municipal finance, accounting, or customer account administration experience preferred.
• Experience with municipal utility billing software such as Caselle or similar ERP systems is highly desirable.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Strong analytical, mathematical, and problem-solving skills.
• Excellent organizational skills with exceptional attention to detail.
• Ability to interpret policies, maintain confidentiality, and manage multiple deadlines.
• Excellent written and verbal communication skills with a strong customer service focus.

Responsibilities

• Administer utility customer accounts, including new service connections, service terminations, account adjustments, and annual fire service billing updates.
• Process online utility payments and manage AutoPay enrollments, modifications, and cancellations.
• Perform the complete Municipal Services billing process, including: Certificates of Occupancy and Compliance, Demolitions, Lot splits and mergers, Sewer impact fee reconciliation.
• Conduct the annual sewer usage calculation by importing consumption data, compiling information within the utility billing system, calculating averages, analyzing high and low usage accounts, and exporting final billing data.
• Complete monthly EPCOR water usage imports and annual landscape meter readings.
• Prepare and maintain the Annual Scottsdale Residential and Commercial Sewer Report.
• Research and resolve billing discrepancies by processing account adjustments, payment corrections, returned payments, customer refunds, and manual billing for false alarm services.
• Create, monitor, and release utility liens; prepare delinquent notices and lien intent notices; track delinquent payments and coordinate fire account collections with legal counsel.
• Compile monthly and annual utility billing statistics and reports.
• Prepare year-end reports for the Finance Department and verify fire unearned revenue balances.
• Maintain accurate customer records and ensure compliance with applicable policies, procedures, and municipal regulations.
• Provide courteous and professional customer service while responding to billing inquiries from residents, businesses, and internal departments.
• Assist with special projects and other Finance Department duties as assigned.

Skills

Analytical

Problem solving

Attention to detail

Customer service

Communication

Tools

Caselle ERP

Microsoft Excel

Microsoft Office

Job description

MARATHON STAFFING GROUP seeks a detail-oriented Utility Billing Analyst to oversee daily municipal utility billing operations and account administration. You will ensure accurate billing, maintain customer records, process payments, and support regulatory compliance while delivering top-tier service to residents and internal departments.

The role requires strong organization, analytical skills, and experience with utility billing systems.