Water Utility Billing Specialist — Detail‑Driven & Customer‑Focused

Woodard & Curran; Monmouth (IL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Woodard & Curran, based in Monmouth, Illinois, is seeking a Billing Specialist to support water utility operations. The role involves coordinating billing activities, assisting customers, processing payments, and maintaining accurate account information. You’ll prepare and mail bills, document payments, and enter data into the billing system while interacting with customers daily.

Schedule is Monday to Friday, 7:30 a.m. to 4:30 p.m.

Qualifications

• High school diploma or educational equivalent.
• Three years of experience with general office procedures, accounts payable/receivable, and bookkeeping.
• Strong attention to detail and accuracy.
• Three years of experience using computers and software for word processing and accounting.
• Strong telephone and customer service skills.
• Ability to follow verbal and written instructions.
• Strong verbal communication skills with professional customer service.
• Professional integrity and handling confidential information appropriately.
• Ability to communicate with partners, clients, public and colleagues.
• Spanish-speaking skills are a plus.

Responsibilities

• Create service orders for connects, final reads, re-reads, and leaks.
• Close service orders once returned and completed.
• Post and count cash payments and reconcile cash drawer daily.
• Create new customer accounts in the billing software as requested.
• Process final bills and mail bills to customers.
• Send letters on unpaid final bills and returned checks.
• Assist meter reader scheduling and routes; load handheld devices.
• Download reads into billing system and enter data into bookkeeping system.
• Create service orders for field staff from meter reads.
• Order office supplies as needed.
• Compile delinquent lists, send e-bill reminders, generate monthly shut-off lists.
• Assist walk-in customers with friendly, professional service.
• Assist monthly billing including printing, preparing, mailing bills.
• Respond to high-usage concerns and customer questions or complaints.

Skills

Customer service

Attention to detail

Communication

Phone skills

Education

High school diploma

Tools

Billing software

Bookkeeping system

Accounting software

Job description

Woodard & Curran, based in Monmouth, Illinois, is seeking a Billing Specialist to support water utility operations. The role involves coordinating billing activities, assisting customers, processing payments, and maintaining accurate account information. You’ll prepare and mail bills, document payments, and enter data into the billing system while interacting with customers daily.

Schedule is Monday to Friday, 7:30 a.m. to 4:30 p.m.