Multistore Paint Retail Customer Service & Sales

The Sherwin-Williams Company; Tullahoma (TN); On-site; USD 25,000 - 38,000; Full time

Job summary

The Sherwin-Williams Company in Tennessee is seeking a Customer Service Specialist to assist wholesale and retail customers, assess needs, and recommend Sherwin-Williams products. You will resolve customer concerns, uphold product quality standards, and support store sales goals through excellent service.

Responsibilities include handling sales transactions, stocking and displays, tinting and mixing, deliveries as needed, and maintaining strong product knowledge to guide customers.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employees must have a rating of at least 'meets expectations' and completed HR Cloud eLearning.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Education

High School diploma or GED

Tools

Driver's License

Tinting equipment

Job description

The Sherwin-Williams Company in Tennessee is seeking a Customer Service Specialist to assist wholesale and retail customers, assess needs, and recommend Sherwin-Williams products. You will resolve customer concerns, uphold product quality standards, and support store sales goals through excellent service.

Responsibilities include handling sales transactions, stocking and displays, tinting and mixing, deliveries as needed, and maintaining strong product knowledge to guide customers.