Paint Store Customer Service Pro – Multi-Location

The Sherwin-Williams Company; Winchester (TN); On-site; USD 29,000 - 36,000; Full time

Job summary

The Sherwin-Williams Company in Winchester, TN is seeking a Customer Service Specialist to assist both wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will resolve concerns promptly and strive for maximum customer satisfaction while maintaining product knowledge and store standards.

Daily duties include handling sales transactions, stocking shelves, tinting and mixing as needed, and supporting deliveries.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the country of employment without sponsorship.
• Valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal to Sherwin-Williams: must have at least a "meets expectations" rating.
• Internal to Sherwin-Williams: must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Stock management

Bilingual (Spanish)

Delivery coordination

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company in Winchester, TN is seeking a Customer Service Specialist to assist both wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will resolve concerns promptly and strive for maximum customer satisfaction while maintaining product knowledge and store standards.

Daily duties include handling sales transactions, stocking shelves, tinting and mixing as needed, and supporting deliveries.