Paint Retail Sales & Service Specialist

The Sherwin-Williams Company; Oak Ridge (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company in Oak Ridge, TN is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. You will stay up-to-date with product features and maintain store standards while supporting sales goals.

Responsibilities include processing transactions, stocking and displays, deliveries, and ensuring high customer satisfaction.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and lift up to 50 lbs. frequently and 70 lbs. occasionally.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Retail experience

Delivery experience

Bilingual (Spanish)

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Oak Ridge, TN is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. You will stay up-to-date with product features and maintain store standards while supporting sales goals.

Responsibilities include processing transactions, stocking and displays, deliveries, and ensuring high customer satisfaction.