Multispecialty Medical Office Coordinator & Patient Billing

Mary Washington Healthcare; Ruther Glen (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a front-end office coordinator to support patient registration, scheduling, and revenue cycle tasks. You will interact with patients, families, and staff to ensure a smooth, welcoming experience and efficient office operations.

The role emphasizes accurate PMIS entry, insurance verification, payment processing, and collaboration with billing and clinical teams to optimize the patient experience and timely claim submission.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors and guests in a courteous and professional manner.
• Registers patients in PMIS with demographic and insurance information for claims processing.
• Reviews electronic eligibility responses to ensure coverage for insured patients.
• Presents patients with paperwork based on appointment type and status.
• Monitors reception area and informs patients and staff of schedule changes.
• Maintains a neat waiting area and answers calls, triages and communicates messages promptly.
• Processes appointments, surgeries and testing in scheduling system as appropriate.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians' offices, initiates tasks in EHR/Patient Portal.
• Reviews accounts for outstanding balances; collects co-pays and payments; reconciles receipts.
• Responds to requests from centralized billing for timely claim submission.
• Schedules follow-up appointments and diagnostic services as required.
• Ensures services are authorized and referrals are active as needed.
• Supports data collection for government incentive programs and reports to patients as required.
• Assists with physician billing entry/reconciliation as needed.
• Performs other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

PMIS (Practice Management Information System)

EHR

Patient Portal

Microsoft Office

Job description

Mary Washington Healthcare is seeking a front-end office coordinator to support patient registration, scheduling, and revenue cycle tasks. You will interact with patients, families, and staff to ensure a smooth, welcoming experience and efficient office operations.

The role emphasizes accurate PMIS entry, insurance verification, payment processing, and collaboration with billing and clinical teams to optimize the patient experience and timely claim submission.