Healthcare Office Coordinator (Remote & Onsite)

Mary Washington Healthcare; Fredericksburg (VA); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking an Office Coordinator in Core Operations to support front-end revenue cycle and patient experience. The role balances remote and onsite admin duties for telehealth and daily operations, handling registration, scheduling, payments, and communications with providers.

The position emphasizes patient satisfaction, multi-tasking across departments, and accurate data entry in PMIS and EHR systems, with coverage across practices as needed.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Remotely interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the PMIS and verifies demographic and insurance information for timely claims processing.
• Presents patients with appropriate paperwork based on appointment type and status.
• Monitors the reception area and keeps all informed of schedule adjustments.
• Maintains a neat and orderly waiting area and answers incoming calls promptly.
• Processes scheduling for appointments, surgeries, procedures and tests as appropriate.
• Ensures security and accuracy of patient files, payments and databases.
• Triages calls and communicates tasks via EHR and Patient Portal.
• Reviews accounts for outstanding balances and posts payments in PMIS.
• Rotates onsite coverage for office coordinator staffing across Mary Washington Medical Group practices.

Skills

Customer service

Multi-tasking

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking an Office Coordinator in Core Operations to support front-end revenue cycle and patient experience. The role balances remote and onsite admin duties for telehealth and daily operations, handling registration, scheduling, payments, and communications with providers.

The position emphasizes patient satisfaction, multi-tasking across departments, and accurate data entry in PMIS and EHR systems, with coverage across practices as needed.