Customer Service Rep – Urology Care, Growth & Benefits

Community Health Systems; Powell (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO

Licensure reimbursement

Student loan assistance

Job summary

Community Health Systems in Powell, Tennessee seeks a Customer Service Representative in Urology to support patient inquiries and coordinate across phone, email, chat, and in-person channels. The role requires strong problem-solving, professionalism, and accurate documentation of issues and resolutions.

The successful candidate will handle inbound calls, maintain patient records, and collaborate with internal teams to resolve complex issues while upholding high service standards and meeting

Qualifications

• Experience handling customer inquiries across multiple channels is preferred.
• Knowledge of ticketing platforms and CRM systems is a plus.
• Proven written and verbal communication skills required.

Responsibilities

• Handle customer inquiries via phone, email, chat, and in-person interactions.
• Document interactions and maintain accurate records in the system.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Meet productivity and quality standards and maintain attendance.

Skills

Google Suite

ServiceNow

CRM systems

Verbal communication

Written communication

Education

Associate degree or coursework in Business/Communications

Job description

Community Health Systems in Powell, Tennessee seeks a Customer Service Representative in Urology to support patient inquiries and coordinate across phone, email, chat, and in-person channels. The role requires strong problem-solving, professionalism, and accurate documentation of issues and resolutions.

The successful candidate will handle inbound calls, maintain patient records, and collaborate with internal teams to resolve complex issues while upholding high service standards and meeting