Patient Experience Specialist – Primary Care

North Knoxville Medical Center; Powell (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Paid Time Off

Licensure reimbursement

Job summary

North Knoxville Medical Center in Powell, TN seeks a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions with professionalism and problem-solving. You will document interactions, collaborate with internal departments, maintain accurate records, and meet service quality standards while offering timely resolutions and a positive customer experience.

Qualifications include an associate degree or coursework in business and 1-2 years of customer

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required
• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, and ERP systems such as Oracle

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns per policies and procedures.
• Maintains customer records and case notes accurately in the system.

Skills

Google Suite

ServiceNow

Softphone

ERP (Oracle)

CRM systems

Verbal communication

Written communication

Multi-tasking

Microsoft Office

Education

Associate Degree or coursework in Business

Tools

CRM software

Microsoft Office

Job description

North Knoxville Medical Center in Powell, TN seeks a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions with professionalism and problem-solving. You will document interactions, collaborate with internal departments, maintain accurate records, and meet service quality standards while offering timely resolutions and a positive customer experience.

Qualifications include an associate degree or coursework in business and 1-2 years of customer